Deposit Operations Manager

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $5 billion in assets by 2023. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as "Best Place to Work" by the Baltimore Business Journal for 2022, 2023 and 2024, our primary goal is making each team member feel choosing CFG Bank was their best career decision. Join us for professional growth and a positive work environment that sets CFG Bank apart.

Position Summary

The Operations Manager is responsible for leading and executing the strategic initiatives of the bank's deposit operations department, ensuring optimal performance, compliance, and customer satisfaction. This role involves overseeing daily operations, developing policies and procedures, and driving improvements across key functions, including ACH, wire transfers, and audit requisitions. The Manager collaborates with internal teams, ensuring adherence to banking regulations, while also providing leadership in training and mentoring staff to enhance operational efficiency and service excellence.

Essential Duties And Responsibilities

• Oversee and manage the daily activities of the deposit operations team, including return items, ACH processing, wire transfers, and other critical back-office functions.
• Ensure compliance with federal and state regulations, including Anti-Money Laundering (AML), Bank Secrecy Act (BSA), USA PATRIOT Act, Reg E, and Reg GG. Handles both internal and external audit request.
• Develop and implement strategies to improve operational workflows, policies, and service-level agreements.
• Lead the department's risk management efforts, ensuring all operational functions meet compliance standards, including year-end tax reporting, backup withholding, and fraud prevention.
• Collaborate with branches to deliver training when needed.
• Partner with auditors and regulatory bodies, facilitating reviews and audits as needed.
• May be involved in the management of key projects and initiatives, driving alignment with organizational goals and regulatory requirements.
• Mentor, guide, and develop team members to foster a high-performing, adaptable workforce.
  
  

Qualifications And Requirements

• 8-10 years of relevant banking experience, with a strong focus on deposit operations.
• 5 years in a management role, with proven experience in leading and developing teams.
• Expertise in deposit products.
• Strong analytical and problem-solving skills, with the ability to translate strategic goals into operational improvements.
• Excellent communication skills, with the ability to collaborate across departments and with external partners.
• Comprehensive knowledge of applicable regulations and compliance requirements.
• Proficiency in Microsoft Office, Fedline Advantage, Jack Henry, EFT, and other relevant banking software.
  
  

Work Environment

We offer a hybrid schedule, with 3 days in-office and 2 days remote after the initial 90-day period. Please note that the Operations department is considered essential and may require more frequent in-office presence.

Compensation Disclosure

In accordance with Maryland's Equal Pay for Equal Work Act, we are committed to providing transparent wage information for all posted job opportunities. The wage range for this position is $120,000-$140,000. Compensation is determined based on factors such as Experience, Qualifications, and Internal equity.

Benefits And Additional Compensation

Additionally, this position includes a comprehensive benefits package and other forms of compensation, including:

• Employer-provided health benefits: medical insurance, dental and vision insurance, disability insurance, life insurance, mental health support services, wellness program and free health club membership (for Baltimore-based employees)
• Paid time off: vacation days, sick leave, volunteer days
• Retirement plan: 401(k) with employer match
• Other compensation elements: Discretionary annual bonus and overtime pay for non-exempt positions
  
  

EOE STATEMENT: CFG Bank is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities. If you require accommodations during the application process, please contact TalentAcquisition@cfg.bank.