What are the responsibilities and job description for the Deposit Operations Specialist position at S3 Shared Services?
The Deposit Operations Specialist is responsible for performing a variety of General Processing functions. The functions include, but are not limited to, IRA Processing, Decease Account Processing, Account Maintenance, Remittance Processing, Official Check Reconcilement, and various other functions related to deposit operations. This role works with minimal supervision to complete their tasks timely and proficiently. The Deposit Operations Specialist will complete cross-training within general processing and work closely with internal teams and credit union members.
S3 STAR Values:
- Service
- Teamwork
- Attitude
- Results
Location: Canton, MD- potential for hybrid schedule
TOP JOB RESPONSIBILITIES:
- Processes various account transactions which can include but not limited to posting payments, certificate of deposits, IRAs, decedent accounts, account inquiries, statement requests, and check copies.
- Responsible for receiving and processing all legal process documents to the Credit Union Partners including levies, subpoenas, garnishments, and attachments.
- Servicing of IRA accounts and transactions.
- Respond to inquiries from branches and counsel members in addition to internal departments for deposit related products and services that are in compliance with the general processing policies and procedures. Make exceptions, develop solutions, or offer alternatives when dealing with complex situations.
- Provides assistance to staff, conducts account research, identify and correct errors within transactions and work to ensure policy and procedures adherence.
Other responsibilities and opportunities:
- Fulfills member requests submitted through Activity Manager/Move.
- Evaluates and resolves unique situations such as demanding or complicated member requests.
- Assists department with scanning and indexing of documents.
- Provides back-up to the Senior Deposit Operations Specialist to perform cross functional duties as assigned, and provides On-the-Job training, testing, and monitoring of select vendor systems as needed.
- Understands new account process, audit accounts for CIP and new account exceptions to aid employees when needed.
- Additional job-related projects and duties as assigned by management.
QUALIFICATIONS & SKILLS:
- 3 years of customer service, banking or financial experience required.
- 2 years of experience in legal, estate servicing, or IRA processes, preferred.
- NCPC or CLP certification preferred.
- Intermediate knowledge of procedures and regulatory guidelines involving tax contributions.
- Working knowledge of state laws regarding estate services (Probate Laws) and legal processes as they pertain to Garnishments, Subpoenas and Levies.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Handles multiple tasks simultaneously with a high degree of accuracy.
- Strong analytical, organizational, and time management skills.
- Strong communication skills, both verbal and written.
- Ability to communicate empathetically with members in a confident and professional manner.
- Ability to work collaboratively with a team and management as well as independently.
- Must secure and maintain confidential member information.
FLSA: Nonexempt
PERKS AND BENEFITS:
- Group medical, dental, and vision coverage insurance
- Generous Paid Time Off
- Up to 11 Paid Holidays Per Year
- 401(k) With Employer Match and Discretionary Contribution
- Employee Referral Program
- Wellness Programs
- Peer-to-Peer Recognition Program
- Salary commensurate with experience with an expected range of $45,000 - $50,000/ year.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.
ADA Statement & Requirements
S3 is committed to the full inclusion of all qualified individuals. In keeping with our commitment, S3 will take steps to ensure that people with disabilities are provided reasonable accommodations.
Work Environment- This position operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filling cabinets and fax machines.
Constantly: Comprehend materials and follow instructions; Compile, copy and compare information; Analyze and compute information. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills.
Frequently: Perform basic mathematical computations; Works independently, little supervision needed; Effectively communicate verbally and in writing
Occasionally: Perform advanced or non-routine mathematical computations
Physical Requirements-
Constantly: Use hands/fingers for repetitive keyboard & hand motion; Speak coherently
Frequently: Sit- Remaining in a seated position for long periods of time; Walk- Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another; Use hand/fingers to handle and feel; Reach- Extending hand(s) and arm(s) in any direction.
Emotional Effort- Frequent short deadlines. The work environment is hectic with continual periods of high stress.
Internal/External Interaction- Occurs occasionally with periods of high volume.
Salary : $45,000 - $50,000
