Case Manager

Case Manager

Job Description

Position Summary:

This position provides case management services to youth and their families through care coordination and advocacy.

Reports To: Program Director

Qualifications:

Education and Experience:

• 18 years of age
• Bachelor’s Degree in related field with 3 or more years of relevant experience, or an unlicensed master’s level practitioner, with 1 year of relevant experience

Knowledge, Skills and Abilities

• Possess and maintain a valid driver’s license.
• Ability to pass a Criminal Record History Clearance and a Child Abuse History Clearance.
• Ability to physically participate in the use of therapeutic holds and to be certified biannually to demonstrate competence.
• Excellent interpersonal skills with people from differing backgrounds and cultures.
• Project a professional image through in person and telephone interaction. Ability to communicate effectively and persuasively orally, in writing and on both an interpersonal and group level.
• Able to assist clients with basic problem-solving strategies to clients on the phone or in person.
• Ability to participate in trauma informed care and intervene appropriately to de-escalate and prevent crisis situations when necessary.
• Experience in handling a wide range of administrative and executive support related tasks. Able to handle details of a highly confidential and critical nature and function efficiently and effectively in a fast-paced professional environment while providing a strong attention to detail.
• Able to work independently, proactively, and resourcefully with little or no supervision. Ability to independently manage multiple tasks and projects with competing priorities and deadlines.

 Essential Expectations:

• Has knowledge and understanding of CFG’s mission and values.
• Follow and abide by all established program and agency protocols, policies and procedures.
• Ability to maintain confidentiality and appropriate boundaries with staff and youth.
• Attend and participate in all staff meetings, team meetings and processes for communication concerning youth and the program.
• Attend and participate in all required trainings, both upon hire and annually.
• Achieve and maintain First Aid and CPR certification.
• Maintain a collaborative relationship with the team and other internal and external stakeholders. Provide help to other team members as needed.
• Participate in creating an overall positive community atmosphere with other staff and youth.
• Ability to communicate effectively and persuasively orally, in writing and on both an interpersonal and group level.
• Provide the team with thorough, timely, legible, accurate, objective information through documentation.
• Contribute to ensuring the facility is safe, clean and secure for all youth and staff.
• Participate in quality improvement activities.
• Demonstrate a willingness and ability to accept direction and supervision.
• Dress professionally and appropriately as outlined in the Dress Code Policy.
• Notify the State Central Registry (1-877-NJ ABUSE) whenever there is reasonable cause to believe that a youth has been or is being abused or neglected by staff members, youth, or any other person as required by the New Jersey Child Abuse and Neglect Law.
• Demonstrate a commitment to CFG’s initiative to eliminate restraint and seclusion.
• Possess the personal characteristics and experience to collaborate with and provide appropriate care to youth, gain their respect, guide their development, and participate in their overall treatment program.
• Ability to provide services in a culturally and linguistically competent manner.
• Possess the temperament to work with and care for children, youth, adults or families with special needs, as appropriate.
• Support constructive youth and family visitation and youth involvement in community activities.
• Achieve and maintain training in the Nurtured Heart Approach, a dynamic relationship-focused methodology that builds Inner Wealth in children, empowering them to channel their intensity in productive ways, ensuring their successful future. Staff will utilize this Approach and its 3 Stands and Recognitions on a continual basis with youth, families and their co-workers.

Specific Job Functions:

Relationships:

• Establish supportive, motivational and therapeutic relationships with youth, ensuring an atmosphere of safety, security and responsible residential care.
• Establish and maintain rapport and professional relationships with family members, community providers and agencies.

Case Manager Responsibilities:

• Facilitate youth and family orientation within the first 24 hours of youth’s admission to program.
• Review and sign all required admission and discharge paperwork.
• Provide monthly on-site family psycho-educational activities consistent with youth’s treatment and discharge planning.
• Work collaboratively with clinicians, families, collaterals, and youth to develop treatment goals, identify needs, establish discharge plan resources, and formulate plans to achieve and acquire these needs and goals.
• Attend weekly clinical review to provide weekly reports and updates to the clinical team and Program Director.
• Maintain comprehensive, accurate, current youth records in accordance with all regulatory requirements.
• Consult with external agencies to enhance and provide support services and resources.

Qualifications:

• Bachelor's degree in a human service-related field (social work, mental health counseling, human development, psychology, sociology, etc.).
• Criminal history and child abuse clearance.
• Strong communication, interpersonal, and organizational skills.
• Ability to work with a diverse team.