Senior Quality Manager

The Senior Quality Manager partners with our leadership team to inspire a culture of excellence throughout the organization. Quality and excellence are synonymous concepts. We should expect excellence from ourselves; from our coworkers; from our subcontractors; and from our business partners. If we have a mindset that demands excellence, we will achieve quality results.

Our approach to quality is based on the following fundamental concepts and beliefs:

• Proactive planning – Preventing mistakes takes less time and is more cost-effective than correcting errors after the work is done. Rework is a waste.
• Practical implementation – Our efforts to ensure quality need to align with the normal way we manage and supervise our projects.
• Address real problems and concerns – We should prioritize fixing problems and errors that we know have resulted in complaints, rework, and/or warranty call-backs.
• Focus on installations that are hard to fix later – It’s much easier (and less costly) to correct a mistake while the work is exposed and accessible than when the error is buried by other work.
• Continuous improvement – Learning from past experiences and mistakes helps us deliver better results on future projects.

The Senior Quality Manager is responsible for the development, implementation, and continuous monitoring of quality management systems throughout all phases of construction, from design through to completion, including the project warranty period. This individual works closely with field supervisory staff and individual project teams to ensure all building components and systems are properly analyzed, planned, and executed to achieve quality outcomes. The Senior Quality Manager continually assesses existing quality management processes and applies lean construction concepts to make them better. In addition, this individual stays abreast of industry leading quality management approaches through active participation in industry associations, training and educational opportunities, and seminars/conferences. This individual conducts corporate-wide and on-the-job training sessions and publishes corporate best practices, quality awareness guidelines, and QA/QC protocols.

Expected Outcomes

• Projects regularly and reliably deliver expected quality outcomes.
•  Project teams utilize established quality management protocols and procedures.
• Our clients rate the quality of the construction work we do as “excellent.”
• CG Schmidt is recognized by others as a “best in class” builder in all markets where we do business.
• The cost of warranty claims is declining over any five-year period. Quality challenges are addressed proactively and quickly.
• Quality challenges are addressed proactively and quickly.
• Quality is internally prioritized as a key project deliverable.
• We effectively share knowledge gained from project experiences (both positive and negative) throughout the organization.

Position Responsibilities

• Create, prepare, maintain, and supplement as necessary documentation of CG Schmidt’s QA/QC processes and procedures.
• Ensure our QA/QC processes and techniques reflect the most current knowledge, trends, and innovations in the construction industry.
• Assist preconstruction teams with constructability reviews of construction details, materials, and specifications to identify quality issues and concerns prior to project start.
• Ensure project teams have a Quality Assurance Plan (QAP) in place before starting construction.
• Assist project teams with pre-installation meetings; first-installation benchmarking; quality control inspections; job close-out; and commissioning.
• Conduct inspections of construction activities and spot-check project documentation to ensure conformance with project-specific QAPs. Confirm test reports, inspection records, and certifications are properly maintained. Provide follow-up assistance as appropriate or necessary.
• Provide training and guidance to project teams on QA/QC procedures, best practices, and industry standards. Foster a culture of continuous improvement.
• Collaborate with project managers, superintendents, foremen, journeymen, design professionals, subcontractors, and other stakeholders to address quality-related issues promptly. Ensure quality requirements are fully understood by all parties.
• Investigate quality incidents and non-conformances to identify root cause error(s). Recommend corrective actions and assist with implementation of repairs or rework where necessary.
• Source and manage outside consultants to help diagnose design deficiencies and/or installation defects. Engage consultants to recommend corrective action plans.
• Create and track quality Key Performance Indicator (KPI) metrics by project and at the corporate level.
• Assist with timely warranty problem solving and resolution.
• Lead the CG Schmidt Quality Committee.
• Prepare and maintain detailed reports on quality metrics, including findings from inspections, audits, and corrective actions.
• Present quality updates at regularly scheduled bi-weekly company-wide meetings.
• Issue QA/QC bulletins, newsletters, and lessons learned synopses for knowledge sharing.
• Align QA/QC processes and procedures with lean construction methodologies.
• Provide QA/QC support to regional offices and remote job sites as necessary or appropriate.
• Develop and maintain a cooperative and beneficial working relationship with CG Schmidt department managers.
• Develop and maintain positive working relationships with the Director of Field Operations and General Superintendents.
• Establish and maintain positive working relationships with Owners, design professionals, consultants, and subcontractors.
• Effectively communicate and reinforce CG Schmidt’s mission, values and goals.
• Perform additional duties as assigned.