Human Resources Generalist

Job Description: Customer Service & Onboarding Coordinator

Position Overview:

We are seeking a highly organized and dynamic Customer Service & Onboarding Coordinator to join our team. This role will support one of the two exciting businesses: Dental Cosmetic practice and a Cosmetic surgery practice. The individual will play a key role in supporting daily operations, ensuring exceptional patient experience, and delivering impactful onboarding sessions for new employees. The ideal candidate is fluent in English/Spanish, confident in public speaking, proficient in Microsoft Office (with a focus on PowerPoint), and skilled in written communication, especially for addressing patient complaints professionally and empathetically.

Key Responsibilities:

• Daily Team Line-Ups:
• Facilitate and participate in daily team line-ups
• Promote company values by sharing positive patient reviews and feedback during team discussions.
• Listen to and provide insights on conversations during morning line-ups to enhance communication and team collaboration along with audit of Line Ups.
• New Employee Orientation & Onboarding:
• Lead a comprehensive two-day orientation program for all new hires.
• Present company policies, values, and culture effectively to ensure a seamless onboarding experience.
• Provide support and resources to new employees as they integrate into the team.
• Customer Service Support:
• Address and resolve patient claims and inquiries in a professional and empathetic manner, including written responses via email.
• Greet patients warmly and handle phone communications efficiently to ensure a positive customer experience.
• Work with team members to identify and address gaps in customer service, offering proactive solutions.
• Administrative Duties:
• Create and manage PowerPoint presentations for team meetings and onboarding sessions.
• Maintain schedules and ensure timely execution of onboarding, line-ups, and other assigned tasks.
• Document patient feedback, claims, and resolutions for internal records and process improvement.
• Auditing for Company Values:
• Audit various departments to ensure the company’s values and principles are consistently applied.
• Provide feedback and recommendations to align departmental practices with organizational standards.

Qualifications:

• Language Skills: Fluency in English (spoken and written) is required.
• Public Speaking: Comfortable speaking in front of groups, particularly new employees during orientation.
• Customer Service Experience: Proven experience in customer service, with strong interpersonal and problem-solving skills.
• Written Communication: Ability to craft clear and professional responses to patient complaints via email.
• Microsoft Office Proficiency: Advanced skills in PowerPoint and general proficiency with other Microsoft Office tools (Word, Excel).
• Organizational Skills: Ability to multitask, prioritize, and handle responsibilities efficiently.
• Professional Demeanor: Friendly, approachable, and professional in interacting with both patients and team members.

Schedule: Full-time, Monday 08:00 AM to 4:00 PM, 9:00 AM to 5:00 PM, Tuesday through Friday.

What We Offer:

• Competitive salary.
• A supportive and collaborative work environment.
• Opportunities to make a meaningful impact on patient experiences and team growth.