Customer Experience Specialist

We only HIRE the BEST!

Join CGC WATER TREATMENT AND PLUMBING as a Full-Time Customer Experience Specialist and immerse yourself in an energetic, customer-focused environment right here in the Greater Charlotte, North Carolina area. This onsite role allows you to engage directly with clients, providing solutions that make a real difference in their lives, fostering a contagious positive culture. Embrace the challenge of contributing to a high-performance team committed to excellence and passionate about serving people.

You'll be empowered to enhance your skills and grow within a supportive community that values coachability and reliability. The excitement of building relationships and driving success awaits you! You will have benefits such as *Company Vehicle, Cell Phone, and Tablet *Medical, Dental, Vision, and and Life Insurance * Short- and Long-term Disability *401k *Paid Holidays | Paid Time Off (PTO) | * Paid Volunteer Time Off (VTO). If you're ready to embark on an exhilarating career journey, CGC is the place to make your mark and innovate in the utility industry.

CGC Water Treatment and Plumbing is a Kinetico dealership that sells, installs, and services the best water treatment equipment on the market. We have been in business for over 75 years and we currently are located in three states with the goal to keep on expanding. The CGC family has a vision to impact our communities through better water. Our heart is to make a difference by serving our employees and customers with excellence. We are a three time "TOP PLACES to Work" Company. Get to know Kinetico CGC Water Treatment and Plumbing, what we do and who we are: https://youtu.be/UWvGg03d3uw

As a Full-Time Customer Experience Specialist at CGC WATER TREATMENT AND PLUMBING, you will play a pivotal role in generating leads and setting appointments through diverse avenues. Your responsibilities include prospecting by tapping into Home Depot store leads, networking with local Chamber of Commerce groups, and effectively communicating with potential customers. By educating Home Depot Associates on Kinetico products, you will help foster strong relationships that enhance our brand awareness in new territories. This role will also involve actively engaging with the communities we serve, allowing you to build connections and ensure they know who CGC is while solidifying our commitment to excellence and community service.

Your contributions will be crucial in establishing a reliable presence and growing our footprint in the utility industry.

To thrive as a Full-Time Customer Experience Specialist at CGC WATER TREATMENT AND PLUMBING, a blend of essential skills and attributes is vital. You should possess a strong understanding of sales principles and have experience in setting appointments and prospecting. A motivated, self-directed mindset will empower you to work independently and take the initiative in managing changing priorities effectively. Excellent listening, verbal, and customer service skills are crucial for establishing meaningful connections with potential customers and resulting in setting appointments.

Additionally, networking experience can bolster your success in generating leads and setting appointments. Bilingual abilities, especially in Spanish, will enhance communication with diverse communities. A coachable mindset is essential, as you'll receive ongoing training and accountability to ensure your continuous growth. Finally, a valid Driver's License is required to facilitate your outreach efforts within the Greater Charlotte and surrounding areas, including Hickory, Statesville, Kannapolis, Gastonia, Rock Hill, Lancaster, Hendersonville, and Asheville.

Knowledge and skills required for the position are:

• ability to work independently
• motivated
• self-directed
• Experience in networking
• Knowledge of sales principles
• Experience in lead generation and setting appointments/prospecting
• Experience appreciated but not required
• Bilingual (Spanish)- is helpful
• Coachable mindset (willing to be trained held accountable and receive ongoing training)
• Competitive self-starter and able to take initiative and manage changing priorities
• Excellent listening verbal and customer service skills
• Networking experience is a plus
• Driver's License (Required)

If you have these qualities and meet the basic job requirements, we'd love to have you on our team. Apply now using our online application!

Candidates are subject to pre-employment testing up to and including drug screening, background check and motor vehicle record check, as applicable