Assistant to Affordable Housing

Overview
Community Grants, Planning & Housing (CGP&H) is seeking a full-time Affordable Housing Assistant. This position will be part of a dynamic team implementing a wide range of affordable housing initiatives throughout the state of New Jersey.

CGP&H is a mission-driven company providing unique solutions to New Jersey’s affordable housing crisis through uncompromising integrity and a commitment to service that makes an impact in the community.

Who we are looking for:

• A positive and self-motivated team member who enjoys working collaboratively with others
• A friendly detailed communicator who is driven by a desire for excellent customer service
• A detail-oriented individual who can consistently, quickly and efficiently work with standard office computer software
• A reliable achiever who takes ownership of responsibilities and can meet high expectations in a fast paced environment

What our Affordable Housing Assistant would do:

• Provide professional and efficient phone customer service for applicants and other callers
• Assist applicants via phone and Email with our online application system, and helping applicants as much as possible before elevating an inquiry
• Maintain documentation of customer inquiries and responses for future reference
• Outreach to applicants via phone and email and other housing-related duties, paying close attention to applicant deadlines and details
• Support the affordable housing department as needed with daily administrative tasks
• Use MS Word and/or MS Publisher for mailings, including printing labels and mail merge
• Diligently work with our large applicant pool and affordable housing portfolio using Salesforce

What our expectations are for the ideal candidate:

• Prior experience in high volume customer service, office environment and/or experience in real estate, loan processing, banking, or another relevant field
• Sound judgement and sensitivity to the special circumstances of affordable housing applicants
• Excellent computer skills including Word, Mail Merge, Outlook, and Excel
• Excellent communication and customer service skills
• Well organized, detailed-oriented and able to multi-task
• Self-directed and able to work with minimal supervision and in a team environment.

Other experience that would make you great at this job (but not required):

• Bi-lingual Spanish communication and translation skills
• Salesforce

We offer full benefits package available for full time employees after 90-day probation period, including major medical, pre-tax flexible spending account (FSA) for medical expenses, a matching 401k program, life insurance, vision care and more.

Established in 1993, we are a friendly, fast-paced, 45-person company which takes great pride in supporting our staff, providing opportunities for growth and training, and fostering a friendly and cohesive atmosphere. Half of the current staff have received promotions within the company and more than a third of the staff have been with the company more than ten years. We have high expectations and are usually very busy, but we always seek to make our staff happy and comfortable. Our motto, Good People, Great Results, describes us well.

CGP&H is an Equal Opportunity Employer

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: $19.50 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $19 - $21