What are the responsibilities and job description for the Operations Support Manager position at CHAGEE USA?

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,000 locations globally. Our teas have a rich cultural heritage spanning thousands of years, and we are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, creating spaces where guests can connect and enjoy premium, diverse tea flavors.

With stores across Malaysia, China, Singapore, and Thailand, we serve 100 million cups of tea each month. Now, CHAGEE is thrilled to expand to the US market. This is your chance to join us on an exhilarating journey, delivering the taste of authentic tea culture to America.

Overview : Elevate your career with CHAGEE as an Operations Support Manager. In this role, you will ensure seamless operational standards across stores, develop a robust performance analysis framework to support strategic decision-making, coordinate product launches effectively, and lead the implementation of digital tools to optimize operations.

What You’ll Do :

Operational Analysis and Strategy

Develop a performance analysis framework to inform and guide strategic operational decisions.
Provide actionable recommendations to improve standard operating procedures (SOPs) and enhance operational profitability.

Digital Operations System Implementation

Lead the development and implementation of digital systems to streamline store operations, including personnel and product flow management.

Oversee digital tools and ensure their effective adoption to boost operational efficiency.

Operations Standards Development

Design and refine operational standards to ensure consistency and efficiency across all stores.

Oversee the successful adoption of policies and standards at each location.

Coordination and Communication

Act as a liaison between stores and central operations, resolving issues through standardized processes.

Maintain open communication channels to ensure consistency in operations across all locations.

Experience You Need to Be Successful :

Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.

Minimum of 5 years in Retail or Restaurant operations, with expertise in store management, digitalization, and Supply Chain coordination.

Proficiency in digital system implementation and management.

Strong analytical and strategic planning skills.

Ability to demonstrate flexibility and adaptability as we scale and achieve our goals as a team.

What We Offer :

Competitive salary

401K with company match to secure your future

Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents

On-site fitness center and wellness programs

Generous paid time off and sick policy

Income protection including Disability, Life, and AD&D insurance

EAP Program to support your wellness objectives

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate global tea enthusiasts. Apply now and be part of something truly extraordinary!

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Operations Support Manager

What are the responsibilities and job description for the Operations Support Manager position at CHAGEE USA?

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