What are the responsibilities and job description for the Director of Technical Support position at Chainguard?
A company is looking for a Director of Customer Engineering & Technical Support.
Key Responsibilities
Build, mentor, and scale a Technical Support team while fostering a collaborative culture Lead the delivery of high-quality customer support and develop scalable support processes Collaborate with cross-functional teams to address customer needs and improve product quality
Required Qualifications
Proven ability to attract, hire, and retain high-performing Technical Support Engineers Bachelor's degree (or equivalent experience) in a relevant field; advanced degree preferred Experience in Technical Architecture, DevSecOps, and/or Kubernetes highly preferred Self-motivated and enthusiastic with a results-driven attitude Ability to move quickly and drive business value
Key Responsibilities
Build, mentor, and scale a Technical Support team while fostering a collaborative culture Lead the delivery of high-quality customer support and develop scalable support processes Collaborate with cross-functional teams to address customer needs and improve product quality
Required Qualifications
Proven ability to attract, hire, and retain high-performing Technical Support Engineers Bachelor's degree (or equivalent experience) in a relevant field; advanced degree preferred Experience in Technical Architecture, DevSecOps, and/or Kubernetes highly preferred Self-motivated and enthusiastic with a results-driven attitude Ability to move quickly and drive business value
