What are the responsibilities and job description for the IT Support Specialist position at Challenger Turf?
TITLE: IT Support Specialist
REPORTS TO: IT Manager
LOCATION: Dalton, GA
JOB OVERVIEW:
TenCate is a global leader in innovative and sustainable artificial turf surfaces for sports and landscaping. We offer products like shockpads, backing, yarns, infill, and sustainable sports lighting. Our solutions, produced in our facilities worldwide, maximize functionality and resource efficiency. TenCate supports athletes and provides low-maintenance landscaping surfaces for public and private spaces. Our integrated approach covers R&D, design, production, installation, maintenance, and recycling, enabling rapid innovation. With over 300 years of textile technology experience, TenCate continuously enhances user performance and environmental sustainability.
Awarded the World-class Workplace Label for 2024-2025, TenCate is recognized for its commitment to excellent employership based on employee feedback. This label celebrates our dedication to creating a supportive and engaging work environment, focusing on personal development, safety
measures, and leveraging diverse backgrounds. TenCate's passionate colleagues worldwide drive our leadership in the turf industry.
We are looking for an IT Support Specialist to be the primary IT contact for our Dalton, GA manufacturing facility. You will handle Tier 1 issues, deploy devices, manage hardware inventory, and support video conferencing. Your role includes troubleshooting, administering IT services, and providing training for new associates. The ideal candidate has 1-3 years of IT experience, strong communication skills, and the ability to travel.
RESPONSIBILITIES AND DUTIES:
- Support end users through the ticketing system, handling Tier 1 issues.
- Serve as the primary IT contact for employees and facilities in Dalton, GA.
- Provide IT support for other facilities as needed.
- Deploy new devices for end users using Microsoft Intune.
- Perform hardware swaps for malfunctioning machines and coordinate with support channels to resolve hardware issues.
- Manage local inventory of hardware assets.
- Administer IT services and tools.
- Manage video conferencing equipment for company updates and client meetings.
- Assist with network and server devices and environments.
- Install and test software and hardware upgrades.
- Troubleshoot and resolve system issues as they arise.
- Respond to operational needs and questions from associates in a timely manner.
- Establish network users, environments, directories, and security measures.
- Conduct separation procedures such as disabling user accounts, backing up data, running reports, and providing access to email and data when required.
- Perform IT training sessions for new associates during onboarding and ensure they receive demonstrations of software programs used.
- Create documentation for systems and procedures.
- Identify ideas that can benefit the department and the company, and discuss them with your direct supervisor.
QUALIFICATIONS and COMPETENCIES:
- 1-3 years of IT experience directly supporting users, both locally and remotely.
- Experience with network or system administration is a plus.
- Proficiency in setting up and installing Windows operating systems and Office 365.
- Working knowledge of other programs such as Visio, Project, and other applications.
- Familiarity with internal communication tools, such as video conferencing.
- Ability to document and communicate important items clearly and concisely for a non-technical audience.
- Strong listening skills and a positive response to questions and issues.
- Ability to respond immediately and consistently to critical issues.
- Willingness to take ownership of projects and job responsibilities with minimal supervision.
- Team player mindset who willingly assists others whenever possible.
- Strong interpersonal, organizational, time management, and problem-solving skills.
- Ability to travel.
LOCATION:
- Dalton, GA
COMPENSATION
- Competitive salary, annual bonus
- Health benefits
- 401-k
