Service Sales Manager

Title: Service Sales Manager - Commercial Roofing

Location: Rootstown, OH (Akron area)

Duration & Type: Direct Hire, Full-time

Compensation: Competitive Salary ($70,000 - $100,000), Access to Healthcare and Dental Insurance Plan of Choice. (Benefit Plans can be requested at time of submission to client)

Summary

The Service Sales Manager is responsible for overseeing the service sales division, ensuring strong customer relationships, and driving revenue growth through existing client accounts. This role involves site visits, generating quotes, and supporting the sales team by identifying opportunities for additional service work, such as preventative maintenance and repairs. The Service Sales Manager will also work closely with account managers, sales development representatives, and estimators to ensure seamless service execution. Click Apply Now to join the Chamberlain expereince.

What You’ll Be Accountable For

• Sales & Business Development (Account Growth, No Cold Calling)
• Serve as the face of the service division, strengthening relationships with existing clients through proactive communication and site visits.
• Support account managers in identifying and closing service opportunities (leak repairs, maintenance agreements, small projects).
• Attend job sites to assess service needs, provide pricing, and ensure accurate quoting through FCS software.
• Mine existing client base for opportunities to upsell additional services and expand revenue.
• Collaborate with the business development and lead generation teams to ensure smooth transition of newly acquired service opportunities.

• Project & Financial Management
• Oversee service quoting and pricing, ensuring fast turnaround times for proposals.
• Work closely with operations to coordinate service work, ensuring timely and efficient execution.
• Ensure billing is processed within 24 hours, managing job closeouts and tracking profitability.
• Maintain strong understanding of roofing warranty requirements (Firestone, Carlisle, etc.) to ensure compliance.
• Track and operate FCS program to monitor service requests, job progress, and financial reporting.
• Field Operations & Compliance
• Conduct daily job site visits to review ongoing service work and resolve customer concerns.
• Ensure service quality control, including material tracking, technician performance, and project completion standards.
• Maintain a strong working knowledge of industry regulations (OSHA 10 required), safety compliance, and local building codes.

What Qualifications You Need:

• 3–5 years of experience in service sales, account management, or commercial roofing sales
• Strong knowledge of roofing materials, service best practices, and warranty compliance (Firestone and other manufacturer specifications).
• Prior experience managing a field-based team with supervisory responsibilities (3–6 direct reports).
• Strong financial acumen in budgeting, job costing, billing, and service profitability tracking.
• Ability to work in a fast-paced environment, where schedules change daily and rapid problem-solving is required.
• Proficiency in CRM and service management tools (Zoho Projects preferred, but not required).
• OSHA 10 certification is a plus.
• Valid driver’s license (must qualify for company vehicle)
  
  

About Our Client

Our client's mission is to provide the best commercial and industrial roofing services while maintaining a commitment to excellence and customer satisfaction. They prioritize integrity, professionalism, and attention to detail in every project. Their core values revolve around providing exceptional service, employing the latest techniques and technologies, and ensuring the longevity and security of their roofing installations. They center their approach around their customers. They know a roofing project is a significant investment, and they ensure every aspect of the process is tailored to your exact requirements. From your initial consultation to project completion, their team works closely with you to understand your goals, address any concerns, and provide transparent communication throughout the entire process.

Why Work with Chamberlain?

Chamberlain Advisors is a veteran-owned business that provides human capital solutions through contract, contract-to-hire, direct-hire, and retained-search opportunities. Chamberlain candidates benefit from our unique hiring and interviewing process which has been designed to increase the likelihood that they will be successful in their job searches. This is achieved through our 5-step recruitment process, ensuring a top-of-the-line candidate experience. Find out what makes us different; apply to Chamberlain today.

Equal Employment Opportunity

Chamberlain Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Chamberlain Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Chamberlain Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Chamberlain Advisors' employees to perform their job duties may result in discipline up to and including discharge.