What are the responsibilities and job description for the Hotel Night Auditor position at Chamonix Casino Hotel?
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
- Responsible for the Hotel and Front Desk operations during the overnight shift.
- Primary responsibilities include but are not limited to: Register guests, assign rooms, update guest history, confirm payment, check in guests to rooms, make reservations, prepare daily financial reports, balance transactions, transmit daily receipts, and complete shift checklists.
- Works independently and with minimal supervision.
- Has the ability to problem solve and troubleshoot to resolve any guest issues that may arise. Acts in a courteous and professional manner when addressing guest complaints.
- Responds efficiently and effectively to emergency situations, immediately escalating it to the appropriate personnel.
- Delivers exceptional customer service by upholding 4-star standards with all guest interactions.
- Assist with all aspects of guest services and present a positive impression of the establishment.
- Confirm guest satisfaction, close billing and issue receipts, and store luggage by lifting up to 25lbs.
- Leave guests with a lasting positive impression of the establishment as they depart.
- Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups.
- As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
- Verify and confirm guest registrants for security reasons.
- Communicate information between shifts to ensure job thoroughness to meet department objectives.
- Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
- Maintains alertness for all responsibilities and a general awareness of hotel and casino operation at all times. Takes appropriate action based on observations, as directed or as established by casino policy, procedures, or gaming rules and regulations. Keeps the Hotel Manager informed of any concerns.
- Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
- Wears and maintains uniforms properly, including nametag and gaming license.
- Performs other duties, including special projects, as needed and directed.
QUALIFICATION REQUIREMENTS: Demonstrated knowledge of hotel operations. Demonstrated effective and diplomatic customer service and communication skills. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience in problem solving, organizing, and prioritizing work.
EDUCATION AND/OR EXPERIENCE: Two (2) or more years of experience working as a Front Desk Clerk or Auditor for a large upscale property or equivalent. Two (2) or more years of related customer service experience, preferably in a hospitality or gaming environment.
LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.
CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License. Must be at least eighteen (18) years of age.
OTHER SKILLS/ABILITIES: Must have good multitasking skills and excellent customer service skills. Basic computer knowledge is preferred.
PHYSICAL DEMANDS: Essential duties primarily involve standing while completing paperwork or using a computer, and routine kneeling, squatting, bending, and crouching with standard breaks. Essential duties involve frequent brisk walking, climbing stairs, stretching, reaching, lifting, and pushing materials, supplies, and equipment. Essential duties require lifting up to 30 pounds, and working a flexible workweek, including weekends and holidays, with overtime hours occasionally required.
COMPENSATION AND BENEFITS:
$21.00 an hour based on experience
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, free transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.
Salary : $21
