What are the responsibilities and job description for the Service Dispatcher position at Champion Auto Group?
Service Dispatcher
Our company has an outstanding opportunity for a results-focused Service Dispatcher. You will be responsible for dispatching work for technicians as they receive service calls and maintaining daily schedules for these technicians. You will also spend a great deal of time speaking to customers, so friendliness and a professional demeanor are important in this position.
Job Description
- Schedule shop work as efficiently as possible in accordance with dealership policy.
- Assign work to the correct technician level
- Ensure that technicians follow warranty material disposition procedures
- Administer safety and housekeeping policies and procedures
- Review hard copies turned in by technicians to ensure that assigned work has been completed properly
- Ensure technicians complete the multi-point vehicle inspection forms
- Ensure each warranty RO has a vehicle history attached
- Complete a dispatch log daily and turn into Service Management at end of shift
- Maintain a record of carryover vehicles
- Coordinate parts requirements with the Parts Department
- Spot-check repairs to assure quality and timely completion
- Maintain proper training in the operation of service equipment (i.e. lifts and hoists)
- Understand and follow federal, state, and local regulations such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Ensure that all repair orders are accounted for and closed when work is completed
- Other duties as required
Qualifications
- High school graduate or equivalent.
- Possess an acceptable driving record and a valid driver’s license in your state of residence
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health Insurance
- Dental Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- Employee Discount Pricing on vehicles
- Vision Insurance
- Prepaid Legal Services
- Life Insurance
- 5 day work week (closed on Sunday)
About Us
Champion Auto Group is proud to serve North Alabama, South Tennessee and the East Mississippi area for 36 years.
We are a family owned business since 1983 so we put Family Values first in everything we do.
We appreciate our customers and aim to make them customers for life! We also value community and support local business, vendors, suppliers and charitable organizations. We are proud of our Top rating from the Better Business Bureau and realize our employees are key to our success and if you share the same values, we welcome you to apply!
