What are the responsibilities and job description for the Modular Housing Service Advocate position at Champion Home Builders Inc.?
The Residential Customer Support Professional will be responsible for providing exceptional customer service and support in the residential housing industry.
Responsibilities:
- Provides customer service via phone, responding to customer inquiries and resolving issues in a timely manner.
- Reviews and manages retailer checkout sheets, ensuring accuracy and timeliness.
- Collaborates with contractors to ensure high-quality workmanship and adherence to company standards.
- Enters service orders into the system and assigns correct parts to each item, streamlining processes and reducing errors.
- Fil es completed work orders and maintains accurate records, providing transparency and accountability.
Requirements:
- Must have strong attention to detail and excellent communication skills, both written and verbal.
- Must possess strong communication skills, both internal and external, to effectively interact with customers and team members.
- Must have a great work ethic and live the company's operating principles, upholding our values.
- Must have working knowledge of Microsoft Office and previous experience in manufactured/modular housing is desired.
