What are the responsibilities and job description for the CSR - Customer Service Representative/Sales position at Champion Pest & Lawn?
Overview
We are seeking a motivated and dynamic Customer Service/Sales Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support while driving sales. Your ability to communicate effectively and build relationships will be key to your success in this position.
Duties
- Engage with customers via phone, email, and chat to address inquiries for pest, lawn, and wildlife solutions.
- Process sales and manage customer accounts with accuracy.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with team members to enhance client services and improve overall customer satisfaction.
- Identify opportunities for upselling products or services to meet customer needs.
- Provide technical support and guidance on product features and benefits.
- Assist in resolving customer complaints in a timely manner while ensuring a positive experience.
- Stay informed about product offerings, promotions, and company policies to effectively assist customers.
Skills
- Strong communication skills, both verbal and written, to effectively interact with clients.
- Proven sales experience with a focus on client services and customer support.
- Proficiency in computer systems and office software for data entry and record management.
- Experience in a call center environment is preferred but not required.
- Ability to work well under pressure while maintaining a positive attitude.
- Multilingual abilities are a plus, enhancing communication with diverse clientele.
- Excellent problem-solving skills with attention to detail.
- A proactive approach to learning about products and services offered by the company.
About Champion Pest & Lawn
Champion Pest & Lawn is a family-owned business that has been providing top-notch pest control services as well as weed control and fertilization to customers in the Oklahoma City and Tulsa metro. Our entire team - from our office staff to our field technicians - is dedicated to providing the highest level of service in the industry. That’s why we’re recognized as one of the top pest control companies in our region, consistently earning five-star reviews from customers. Whether we’re taking care of an ant infestation or tackling problematic lawn, our goal is to give our customers a personalized experience that will surpass all their expectations.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Mustang, OK 73064 (Preferred)
Ability to Relocate:
- Mustang, OK 73064: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18