What are the responsibilities and job description for the Technical Consultant position at Champion Technology Services, Inc.?
Position Overview
The Technical Consultant ensures successful design and implementation of overall technical solutions to meet both company and client goals and objectives. The primary focus is to consult and drive design and implementation decisions related to Industrial Control System (ICS) solutions during the sales, design and execution phases of the project. The Technical Consultant leads and consults with teams internally and clients externally to ensure quality design, development, installation and fulfillment of solutions offered.
Primary Job Functions
- Provides functional and technical leadership and support for design, development, and implementation of solutions.
- Leads and participates in design, development and implementation of solutions related to industrial control system projects with multiple team members.
- Participates in projects and client pursuits as a Subject Matter Expert (SME) in Automation system solutions.
- Designs and implements complex integration solutions, adopting various innovative technologies.
- Creates comprehensive solution documentation, including functional specifications, technical specifications, and diagrams.
- Supports pre-sales workshops, demos, proofs of concepts, evaluations, and benchmarks. Identifies and resolves technical challenges in the sales cycle utilizing available resources.
- Delivers tailored technical and functional presentations as well as demonstrations to client audiences.
- Conduct engaging demonstrations to showcase how our solutions meet specific client requirements.
- Tests, troubleshoots and provides solutions to technical problems and assists others with technical needs.
- Leads project teams for design, installation, commissioning, project closure and inspections/reporting.
- Contributes to estimation, planning and delivery as a technical leader.
- Provides project level consultancy and client service.
- Participates and leads the following project tasks:
- Project Kickoff
- System Design / Procurement
- Programming / Configuration
- FAT
- SAT / Commissioning
- Close-out Documentation
Secondary Job Functions
- Provides internal technical consultancy as needed.
- Ability to fulfill the role of an Automation Engineer.
- Participate in Automation solution projects as needed.
- Maintains awareness of future opportunities at client facilities and informs management.
Key Competencies
- Leadership
- Builds rapport, mentors, and manages effective teams and work groups.
- Demonstrates and fosters maturity in judgment, ethics, and integrity.
- Strong decision-making skills, situational awareness, and ability to perform under pressure.
- Understands others and demonstrates cognitive and behavioral flexibility (Emotional Intelligence).
- Functional
- Business/Financial acumen.
- Demonstrates effective organizational, time management and planning skills.
- High level of conflict resolution skills and the willingness to make difficult decisions specific to technology or resource needs.
- Possesses an appreciation of business demands (schedule, scope, budget, and client requirements).
- Ability to analyze and evaluate work processes, workflow, and budgets to maintain successful project delivery.
- Foundational
- Demonstrates flexibility/adaptability in changing and challenging situations.
- Demonstrates a passion for the business and its success.
- Clear and concise verbal and written communication.
- Demonstrates a focus on c service and attention to detail.
- Demonstrates a commitment to continuous personal, peer and process improvement.
- Fosters positive energy, creativity, and teamwork across all departments/locations with the goal of furthering the company values and to support the company mission.
Requirements
- Bachelor's degree in a technical field (Computer Engineering, Electrical Engineering, or other Engineering/Technical degree), and 10 years of related experience, or a minimum of 15 years of related experience.
- Proven experience as a Technical Consultant or similar role providing industrial control system solutions.
- Proven ability to engage in consultative selling, understanding clients' needs deeply, and proposing solutions that align with their strategic goals.
- Understanding of industry standards (ISA, NIST), specifically related to Industrial Control Systems.
- ISA Certified Automation Professional (CAP ®) certification preferred.
- Proficient at reading and interpreting technical documentation (Control System architecture, schematics, manuals, etc.).
- Deep understanding of the industries in which clients operate including knowledge of industry-specific trends, regulations, and challenges crucial to providing relevant and effective solutions.
- Advanced knowledge of control systems and related technology solutions utilized by critical infrastructure sectors is preferred.
- Strong analytical and problem-solving skills to address complex client challenges.
- Ability to think critically and propose innovative solutions that go beyond immediate requirements.
- Broad understanding of all components involved in Operational Technology systems from end device to control room to enterprise level.
- Excellent communication and presentation skills.
- Ability to travel offshore when necessary.
- Reliable personal transportation with valid liability insurance.
- Fluent in verbal and written English.
- Available for after-hour, weekend, and holiday support.
- Available for overnight and extended travel.
- Ability to bend, stoop, crawl, walk and push, pull or lift 50 lbs for an extended period.
