What are the responsibilities and job description for the Customer Xperience Xpert Claims Clerk position at CHAMPION XPRESS CAR WASH?
Job Details
Description
Customer Xperience- Claims Clerk (Xpert) PT/FT- Remote
Seeking an experienced and passionate Customer Xperience Claims Clerk to provide excellent customer service and to promote customer service efforts throughout the organization. Work directly with the Claims Team and customers to maintain accurate records and communication throughout the claims process.
Customer Xperience Xpert Job Responsibilities:
· Provide a supportive and excellent customer xperience
· Applicant has a driven and positive attitude
· Respond promptly to customer inquiries via phone, chat, and email in accordance with Champion Xpress Customer Xperience-Claims response times
· Manage efficient record of all details regarding the customer claim
· Document and track customer claims process in our system
· Keep accurate records and document customer actions and discussions
· Respond to customer issues in a timely, professional, and empathetic manner
· Escalate detailed claims appropriately
· Provide direction and empathy regarding Champion Xpress Carwash claims policies
· Create a supportive and educational environment as we work with our customers navigating the claims process
· Develop expert level knowledge of record keeping, One Drive, and claims liability communication
· Work closely with our Claims Team to provide efficient and accurate communication on behalf of the customer and the company in alignment with our Claims Department goals
· All other customer claim inquiries/follow ups as assigned by the Director of Customer Xperience or Chief Marketing Officer
Qualifications / Skills:
Passion for communications and customer service
Top-notch oral and verbal communication skills- emphasis in liability communication
Strong knowledge of communication practices and techniques
Proven experience managing customer information and documenting accurately without bias
Detail-oriented
Impeccable time management skills with the ability to multitask
Experience in advanced customer communication and escalations
Strong technology skills
Access to a reliable high-speed internet connection
Must have a quiet and dedicated workspace
Education and Experience Requirements:
Bachelor’s degree in Business Administration or related field
1-3 years experience with in similar role
Proficient in Microsoft Office (Excel, Outlook), Mac (Pages & Numbers)
Job Type: Full-time
Hourly: $15.00-$18.00
Qualifications
Salary : $15 - $18
