Technical Support Manager

ChampionX has an opportunity for a Technical Support Manager located in Bakersfield, CA. This position will provide strategic and tactical leadership to the Technical Support Team for the Theta software solutions. Guide the team in establishing itself as a leading class support organization for Theta’s products and services.

What’s in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth.

• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best.

• Thrive in a company that values sustainability, drives a safety-focused culture and has been recognized as one of the most ethical companies in the world.

• Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, and more!

What You Will Do:

• Manage a team of technical support professionals to achieve business objectives around customer satisfaction, metrics attainment and operational excellence.

• In partnership with the Sr. Customer Success Manager develop and deploying comprehensive support strategies for technical support.

• Foster and motivate an atmosphere of achievement and excellence in technical support of customers. Improve technical support processes, including best use of Theta’s technical ticket system (Service Desk ) and its functions.

• Provide training to our customers. Develop and maintain application competency in artificial lift diagnostics and SCADA.

• Proficiently instruct and guide end users on the complex aspects of Theta’s software products.

• Act as liaison between customers and development/engineering to ensure that we can meet our customers’ expectations and suggest improvements and/or new products to our product line.

• Identify and communicate market requirements for new and/or enhanced products and services.

• Monthly reporting including activity/status report, expense reports, travel schedule, etc.

• People management including hire, train, develop and performance manage the team to achieve success in their roles.

Minimum Qualifications:

• 5 years’ experience with software support or equivalent experience.

• Demonstrated ability to lead, motivate, and inspire teams to achieve goals.

• Excellent communication and interpersonal skills, with the ability to work effectively with customers and diverse teams.

• Experience/knowledge of Windows-based software and basic computer proficiencies is a must

• Experience with automation, telemetry, and databases is a plus

• Excellent instruction and presentation skills

• Self-driven, motivated and visionary

• Willingness to travel 15%

Compensation:

• $110,000/year

Preferred Qualifications:

• 4-year degree from a university

• Knowledge of XSPOC and artificial lift methods

About ChampionX:

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations.

Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.