IT Systems Analyst

We are excited to announce the opening of a new position at Lake Champlain Chocolates and the expansion of our IT team!  We are looking for an IT Systems Analyst who will play a critical role in analyzing and enhancing our enterprise systems.

POSITION PURPOSE – WHAT YOU WILL DO

As the IT Systems Analyst with Lake Champlain Chocolates, you will ensure that systems are supported in a way that furthers the company’s continued operations and strategic goals. You’ll provide administration, integration, and optimization of the Company’s enterprise applications while also performing traditional system administration duties, reporting/analytics, and managing IT-related projects. This role is critical to ensuring seamless operations, automating processes, and aligning technology solutions with business objectives. LCC operates three business segments: wholesale/manufacturing, ecommerce and four retail stores. This position reports directly to the company’s IT Manager. 

THE WHEN AND WHERE

Your regular schedule will be 40 hours per week, Monday through Friday – in our clean, vibrant, and safe office in Williston, Vermont, with occasional travel to our retail stores.  Limited evening or weekend work may be required to ensure the most system availability for users or to support project initiatives.  We value your health and wellness, so we offer many programs to keep employees healthy and engaged and recognize them for the important work that they do.

YOUR RESPONSIBILITIES AND CONTRIBUTIONS

APPLICATION MANAGEMENT

• Leads the administration and development of the company's enterprise systems (i.e. Syspro, CounterPoint, BigCommerce, ShipStation, MicroMain, Alchemer) and other programs or systems that support the business segments, allowing for seamless daily operations.
• Establishes & maintains relationships with internal & external stakeholders to ensure technology solutions are meeting current business needs.
• Collaborates with team members to analyze system requirements and document processes.
• Trains users in new systems or processes and provides ongoing support, ensuring smooth adoption.
• Ensures compliance with PCI, food safety regulations and traceability requirements.
• Ensures data stewardship by helping lead and participate in Provides direction and support to team leaders.

PROCESS IMPROVEMENT & REPORTING

• Examines and evaluates LCC’s current IT systems to identify inefficiencies and areas for improvement.
• Generates customer/product analytics and reports for internal stakeholders for data-driven decision-making.
• Documents and implements best practices, policies, and procedures for application and system usage.
• Collaborates with other departments to design & implement system changes to improve system functionality. 
• Institutes strong project management, quality assurance and other best practices to maximize LCC investments in people and systems.

PROJECT MANAGEMENT

• Manages application lifecycle planning, enhancements and upgrades.
• Develops and executes detailed project plans for system changes and installations. Ensures plans are effectively communicated to project stakeholders.
• Acts as a liaison between IT and other departments, translating business needs into technical solutions.

SUCCESS FACTORS FOR THIS ROLE

• System administration functions are performed effectively & in accordance with established policies & procedures.
• Users are well supported. Software issues are carefully reviewed and promptly resolved.
• Professional business relations exist with users and outside vendors.
• Supervisor is kept up to date on system issues and is notified immediately of significant problems.
• Technology, industry and business trends are kept up on to ensure appropriate technologies are being considered to meet organizational requirements.
• Effective & timely communication exists with those who need to know.

QUALIFICATIONS

EDUCATION AND KNOWLEDGE REQUIRED:

• Bachelor’s degree in Computer Science, Information Systems or a related field.
• A minimum of 5 years of experience in enterprise application management and process improvement, or a similar role.
• Proficiency with Office 365 Suite; including but not limited to Teams, SharePoint, Planner, Excel, PowerPoint, Word, Access, and Outlook.
• Experience with data importing, exporting and other integration points.

PLUSSES:

• Experience working with B2C eCommerce website, retail POS, CRM, and database management.
• Experience with reporting tools such as Access, SQL queries/views; modifying, configuring & creating reports, crystal reports.

KEY SKILLS AND ABILITIES:

• Able to work well with and support others and to build and maintain positive employee relations.
• Effective speaking, presentation, and written communication skills.
• Able to give, receive, and act on feedback.
• Proficiency in copier, computer, telephone, and other basic office equipment.
• Must be able to exert up to 30 lbs. of force frequently and up to 10 lbs. constantly.

ATTRIBUTES

• Enthusiastic, pleasant, and positive personality. Cooperative, and professional with all employees, consumers, and vendors.
• Honest with a high degree of integrity and able to use tact and maintain information confidentiality.
• Well-organized, accurate, and strong attention to detail.
• Understand that worker and food safety is the responsibility of every employee and always work in a safe manner.
• Exemplify company values and look for ways to reduce, reuse and recycle.
• Strive to continually improve our processes and reduce our environmental impact.

WHAT LCC OFFERS – OUR CULTURE

• An inclusive workplace where diversity is championed
• Excellent health, dental, vision and 401K plans
• Ample paid time off
• Competitive compensation with eligibility for annual pay increases
• Wellness benefits such as chair massages, monthly healthy snacks, and recognition lotto
• An abundance of free chocolates, daily

Who We Are

Born from a dare to do better, Lake Champlain Chocolates is a second-generation, family-owned company, dedicated to delivering the highest level of quality and craftsmanship with integrity and respect. Our chocolates are handcrafted by our talented team in Vermont. 

Through wholesale, our chocolates are found in over 2,000 specialty and natural food stores in key markets across the U.S. Through retail (4 Vermont stores — two in Burlington, one in Waterbury and one in Stowe), and via eCommerce, we ship directly to consumers in all 50 states.  

Today, we’re close to 160 people at peak season, and what began with truffles has expanded to include Chocolates of Vermont, Five Star Bars®, sea salt caramels, hot chocolate, organic and vegan chocolates, novelties, gift baskets, and even ice cream.

As a community, we expect and encourage our employees to make positive contributions to the Lake Champlain Chocolates’ culture by aligning personal behaviors with the company’s vision, mission, and core values. We consistently AMAZE our customers; VALUE and encourage team member excellence and well-being; CARE for our community and environment; and GROW through innovative leadership, planning and execution.  We respect individual initiative and creativity, demand attention to detail, and strive for the highest measures of quality in all that we do.  It is through dedication to this vision that Lake Champlain Chocolates can become the gold standard of gourmet chocolate.

In accordance with the American with Disabilities act, requirements may be modified to reasonably accommodate disabled individuals.  Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.