Client Technologies Specialist - $37 CTC - ONSITE

Job Description:

***Crop to Crop resumes are accepted
Work Location: 100% Onsite, will travel to other State of Maine offices (State of Maine Vehicle will be utilized)

• Assist in coordination of testing changes, upgrades and new software products, ensuring systems will operate correctly in current and future environment.
  
• Make recommendations on functional and technical improvements to the environment.
  
• Participate in performance and volume analysis and design.
  
• Participate in performance improvement activities. Identify and apply potential improvements related to the environment for an application.
  
• Provide accurate and complete answers to general use and environment questions in a timely manner.
  
• Serve as the point of contact for technology support and services.
  
• Serve as the point of integration between the business functions of the department and the technology requirements of the department.
  
• Provide desktop computer support.
  
• Serve as a point of contact for communication and coordination of service outages.
  
• Attend and participate in bi-weekly team and problem review meetings.
  
• Manage the retirement and disposal of obsolete or broken computer equipment.
  
• Coordinate the procurement and installation of new computer hardware and software.
  
• Coordinate virus protection software programs within departments.
  
• Understand the installation of software patches and upgrades.
  
• Provide input to training and/or documentation materials regarding latest technical and functional design changes.
  
• Ensure that all work is documented for future reference.
  
• Follow quality standards.
  
• Ensure effective and reliable backups are being performed.
  
• Proactively address customer needs.
  
• Communicate accurate and useful status updates.
  
• Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software.
  Investigate user problems, identify their source, determine possible solutions, test and
  implement solutions.
  
• Install, configure, and maintain personal computers and other related equipment, devices, and systems adds or upgrades and configures modems, disk drives, CD
  
• ROMs, printers, and related equipment.
  
• Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
  
• Develop and conduct various training and instruction for system users.
  
• Identify utilization patterns and their effect on operation/system availability and performance expectations.
  
• Ability to work in a team environment.
  
• Strong communication skills; both written and spoken

Required Skills:

• 3 years' experience as a Client Technologies Specialist
• Strong customer service skills.
• Experience with inventory management.

Desired Skills:

• Experience with Windows Autopilot.
• Experience with Intune and/or Azure