What are the responsibilities and job description for the Client Technology Service Desk position at KORE1 Technologies?
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a long term contract Client Technology Service Desk Engineer.Work Location : Hybrid - Majority remote, will be required to onsite every other ThursdayJob Description : Staff Service Desk queue to take incoming calls.Performs a full range of system administration functions to control systems and attain maximum utilization and efficiency.Provides full user support for agency's standard application software to meet user / agency needs.Utilizing remote tools to provide technical support, the applicant should be able to troubleshoot and correctly diagnose hardware and software issues related to desktops, laptops, printers, and mobile devices.Demonstrate flexibility to move between different teams if the need arises.Tests and evaluates software and hardware products to determine applicability and value to agency operations.Ability to perform work requiring lifting a minimum of 50 lbs. and / or physical exertion may be required.Ability to document clearly and concisely every call taken including troubleshooting steps that may have been taken.Contribute to and help maintain a large knowledge base.Understanding of customer relationship best practicesDemonstrated desire to exercise accountability in a professional manner.Demonstrated ability to respond in a timely and effective manner to email and live messaging.Understand the role of emotional intelligence in a technical service desk environment.Top 3 Skills : Minimum 1-year experience in a similar roleStrong customer service skillsExperience with Active Directory and / or Azure is a plusCompensation depends on experience but is typically $40,000-$45,000ABOUT KORE1Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
Salary : $40,000 - $45,000
