What are the responsibilities and job description for the Desktop Support / System Administrator - ONSITE position at Chandra Technologies, Inc.?
Job Details
Job Description:
***Crop to Crop resumes are accepted
NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.
**This is an onsite position.
- Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
- Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
- Experienced in imaging and provisioning new equipment hardware & provide to customer
- Experienced in supporting mobile devices
- Experienced with supporting Apple devices
- Use strong organizational skills to track onboarding & shipping activities based on customer requests.
- Follow asset management processes to ensure proper customer billing
- Document work activities in ServiceNow
- Testing Intune processes for Tier 3 team & providing feedback
- Test upgrades and software changes
- Install software following security & internal processes
- Troubleshoot customer issues
- Provide instruction while troubleshooting for remote customers
- Assist with developing team processes & knowledge base
- Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
- Work with vendors on warranty cases
- Collaborate with internal teams on technical issues
- Work on special projects as needed
Required Skills:
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers |
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams |
Image or provision new equipment hardware & provide to customer |
Experienced in supporting mobile devices |
Experienced with supporting Apple devices |
Use strong organizational skills to track onboarding & shipping activities based on customer requests. |
Follow asset management processes to ensure proper customer billing |
Document work activities in ServiceNow |
Testing Intune processes for Tier 3 team & providing feedback |
Install software following security & internal processes |
Troubleshoot customer issues |
Provide instruction while troubleshooting for remote customers |
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust |
Work with vendors on warranty cases |
Work on special projects as needed |
