What are the responsibilities and job description for the Program Coordinator position at ChangingGears?
About ChangingGears
Our Mission
To empower people who are working towards prosperity by providing affordable
transportation solutions.
Our Vision
As we help each other, people will have the freedom to accomplish their dreams.
Our Values
Faithful - Listen to God and do what he says.
Integrity - Do what is right, even when it’s hard.
Innovate - Continually learning, creating and improving.
Collaborate - Work as a team to accomplish our mission.
Celebrate - Mark achievements with joy.
Position & Description
The Program Coordinator is responsible for coordinating and completing all of the tasks necessary to implement our client programs. By executing these responsibilities while following our Values, this position will help accomplish our Mission and fulfill our Vision.
Job Duties & Responsibilities
Coordinate Client Programs
Client Communications
Communicate with clients via phone, text, and email
Schedule appointments, collecting payment, etc.
Meet individually with clients
Sell cars, interviewing, etc.
Present to groups of clients at partner organizations
Program Administration
Managing client sales and payments
Coordinate celebrations
Keep all digital and physical records organized
Collect client surveys and feedback
Enter data into Salesforce and Google Workspace databases
Work with Vehicle Director to serve clients
Support Technician Training Manager
Enrollment, graduation and retention
Collaborate with Partner Organizations
Process referrals and manage client pipeline
Provide client updates and feedback to partners
Other Duties & Responsibilities
Attend Client Advisory Council meetings
Attend client celebrations for ChangingGears and CityLink Center
Assist with selling public vehicles when necessary
Other duties may be assigned as appropriate
Job Requirements
Passionate about the Mission and Vision of ChangingGears
Conduct that is consistent with the Values of ChangingGears
Possess high organizational skills and follow-through
Ability to delegate appropriate tasks to others
Ability to effectively communicate orally and in writing
Willing and able to be licensed as a used car salesperson - to complete car sales with clients
Proficient in basic computer applications, including Google Apps, Salesforce and Mac
Pass pre-employment drug screening and background check
Valid drivers license
No more than 2 moving violations and / or at-fault accidents on driving record within thepast 2 years
No drug or alcohol related convictions on driving record within the past 5 years (DUI / DWI)
Educational Requirements
Bachelors degree in a related field (or equivalent experience)
Physical Requirements
Able to sit and work on a computer for 2 hours at a time
Able to lift up to 25 pounds
Time Commitment
Full Time
Hours are generally Monday through Friday between 8am and 5pm
Must be available for occasional special events and meetings outside of regular hours
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