Collections Specialist

We’re looking for a Collections Specialist to join our team!

The Collections Specialist will act as the main point of contact for customer concerns related to account delinquency within our Equipment Finance Portfolio. This role involves managing all aspects of early-stage to late-state collections. Ideal candidates will be self-driven, team-oriented, and enthusiastic about contributing to a rapidly expanding business.

Key Responsibilities

• Contact and collect on past due accounts and arrange for timely payments
• Respond to all customer communications in a professional and timely manner
• Research and escalate customer disputes and/or complaints when needed
• Negotiate and document payment plans and/or settlement agreements
• Coordinate inter-departmental responsibilities to ensure a prompt customer response
• Conduct research and correspondence regarding customer disputes and collection issues
• Enlist the efforts of sales and senior management to accelerate the collection process when necessary
• Prepare daily, weekly, and monthly delinquency notices and reports
• Special projects or other duties, as assigned

Skills & Specifications

• Strong communication and negotiation skills
• Excellent problem-solving and decision-making abilities
• Detail-oriented with strong organizational skills
• Ability to work independently and meet deadlines
• Proficient in Microsoft Office Suite (Word and Excel) and comfortability working in various software applications

Education & Qualifications

• Experience and knowledge of Equipment Finance
• 2-4 years of experience in a high-volume collections environment

Who is Channel?

We are a leading provider of equipment finance and working capital funding solutions for small businesses, exclusively through Equipment Finance Companies. Utilizing customized technology and business processes, a strong balance sheet, and risk analytics, Channel provides single source financing that supports third-party originators and their customers who have business growth opportunities and a need for capital.

Since its founding in 2009, Channel has originated over 25,000 transactions funding over $3-billion and is one of a limited number of full-service, non-bank lenders successfully filling the gap in small business credit availability. Channel has five office locations in four states and has ranked among the 500/5000 fastest-growing private companies in the U.S. by Inc. magazine for 12 consecutive years.

Why should I apply?

Channel empowers and trains team members at all levels to make quick decisions in service to our relationships and ensuring the flexibility and nimbleness required to compete in today’s marketplace. Channel is the perfect workplace for those who are motivated and have a desire to be part of a fast- growing, agile, and multi-faceted organization where you can make a difference every day.

The company offers a rewarding and flexible work environment and encourages innovation and team member development. Benefits include medical, dental, and vision plans plus HSA and FSA options, 4 weeks PTO, an employer-match company 401K plan, life insurance, long-term disability insurance, and remote work flexibility.

The Legalities

Channel Partners is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, national origin, disability, veteran status, marital status, family status or any other basis prohibited by law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.