Self Storage Associate - Part Time

Job Summary

The Storage Consultant facilitates sales, daily operations and assists in revenue growth of the self-storage facility

Essential Duties and Responsibilities

Sales

· Ability to convert phone and walk-in leads into rentals; understand your sites features and benefits in order to conduct a successful tour and close the sale

· Execute lease accurately; clearly explain lease, Protection Plan/insurance, other policies and rules to new customer

· Know your competition; What do you have to offer that your competition doesn’t? What do reviews say about them, what specials are they offering?

· Sell moving supplies such as boxes, locks and other supplies

Operations

· Understand and conduct opening and closing procedures including walk-thru, overlocks, lock walks, vacants, daily reports, posting payments, balance petty cash daily and make daily deposits

· Maintain accurate customer records, including the lease, Protection Plan/insurance, change of address, notes, rental increases, letters or receipts

· Process late notices, pre-lien, liens and auctions according to state laws

· Resolve customer issues in a timely manner; know when to take an issue to the next level

· Answer emails and return phone calls

· Regularly conduct physical audits of the property taking note of maintenance issues such as painting, burned out lights, spills and similar needs

· Communicate effectively with vendors on site for pest control, landscaping and repairs

· Keep adequate supply of merchandise, forms, cleaning products and other supplies

· Perform light maintenance, clean office, restroom(s), vacant units, golf cart, hallways and property on a daily basis

Storage Consultant

· Process daily invoices, collection notices and make collection calls according to procedures for your site

· Monitor security cameras, alarms and understand next steps when alarms go off

· Know when and how to use incident reports

· Learn and understand the chain of command; know who, what and when to report something

· Responsible for making sure your site meets or exceeds cleanliness standards

· Be prepared to activate any emergency procedures if necessary

· Compile month-end reports or other reports as requested

Revenue Growth

· Understand when and how to use push rates

· Manage how you are using your specials

· Send rental increase notices out in a timely manner

Required Qualifications

· High School Diploma or GED equivalent

· Minimum of 1 year customer service

· Clear and effective communication in English, both oral and written

· Excellent customer service skills

· Ability to work effectively on your own or as part of a team

· Punctuality and integrity

· Ability to multi-task; dealing frequently with both tasks and customers

· Proficient skills in Microsoft Suite (Excel, Word, Outlook) and other email programs; the ability to quickly learn storage and related industry software

· Basic math skills, to include the ability to add, subtract, multiply, divide and use decimals and percentages

· Ability to understand legalities of lease information and to follow self-storage lien laws and company policies and procedures

· Self motivated with a positive attitude and the desire to take pride in your work

· Willingness to follow directions, work within rules and accept constructive criticism

· Know how to use common sense and reason with customers and at the site

· Must have valid driver’s license, your own reliable transportation and automobile insurance

· Successful completion of drug screening and background check

· Ability to operate golf cart and motor vehicle

Preferred Qualifications

· Retail environment

· Use of basic office equipment

Relationships

· Report to Property Manager or Regional Manager

· No supervisory responsibilities

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will generally split time between an office environment and outside work tasks. These outside tasks may need to be performed in either extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Physical Demands

Physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· Able to hear and speak clearly; answer phones and answer customer questions.

· Ability to see; must be able to monitor security cameras, inspect property, verify customer ID, read computer screen, inventory auction items, merchandise inventory, verify work performed by vendors. Specific abilities include depth perception, peripheral vision, close and distance vision and the ability to adjust focus.

· Use of hands to fingers, and arms are required for many of the tasks stated in this description in addition to filing paperwork, emptying trash, use tools to perform maintenance tasks, drive the golf cart, use the computer and office equipment and open storage doors.

· Able to squat, bend, stand for 6-8 hours per day, lift and carry items weighing 40 lbs, climb stairs, open and close roll-up doors, gates, hallway and office doors.

· Able to walk to any point on the facility.

Hours

· Part time; 20 /- hours per week

Job Type: Part-time

Pay: $17.50 - $18.50 per hour

Expected hours: 20 per week

Shift:

• Day shift

Work Location: In person

Salary : $18 - $19