Self Storage Staff Member

SCHEDULE: This will be an alternating schedule, so there is not a fixed schedule. However, the role will be scheduled for 2 to 3 days per week.

SUMMARY: This position is primarily responsible for assisting management in managing the successful operation of the property, completing task indoor/outdoor individually or with a team to assist management with maximizing the performance of the property, taking a hands-on approach to any necessary duties to accomplish objectives as well as to facilitate the successful performance of the team by performing the following duties personally, with manager or with team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.

-Ensures office is opened on schedule and that office and all units are maintained in a clean condition

-Performs light housekeeping as necessary.

-Physically walks and inspects property on a regular basis, check on vacant units and overall security.

-Completes move-in/move-out inspections with tenants.

-Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective tenant, a tenant, an internal company team member, or vendor.

-Ensures daily safety logs are maintained and are reported to manager. Daily/Weekly/Quarterly.

-Must have reliable transportation for company errands or bank deposits.

-Effectively communicates with manager and team members.

-Begins daily work quickly and independently. Focuses on the completion of task and activities.

-Takes a hands-on approach to any necessary duties to ensure the job is completed.

-Seeks out and utilize available internal and external resources, such as sister properties, other company team members, manuals and training guides, self-storage association, etc. to assist manager to meet goals and objectives.

-Strives to meet tenant needs and create win/win situation.

-Follows through on tenant problems to satisfactory resolution and communicate problems to manager to facilitate resolution.

-Sets and upholds high standards of honesty for self and team members.

-Able to be trusted with property assets and confidential resident data.

-Consistently and effectively communicates with the manager and team regarding property performance.

-Uses assertive communication techniques when dealing with internal and external customers.

-Conducts themselves in a professional, business-like manner.

-Maintains relationships with tenants, associates and vendors on a professional level at all times.

-Responsible for supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the employee handbook and safety policy/manual and all human resources policies, and by demonstrating the company’s values and being a role model for the company brand.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

-Problem solving-Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

-Customer service- Manages difficult or emotional situations with help of manager, if available, responds promptly customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitment.

-Interpersonal skills-Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas’ and tries new things.

-Oral communication- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

-Written communication- Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.

-Cost consciousness- Assist manager to work within approved budget; contributes to profits and revenue; conserves organizational resources.

-Ethics- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically.

-Organizational support-Follows policies and procedures; completes administrative tasks correctly and on time; supports affirmative action and respects diversity.

-Strategic thinking- Assist property manager with developing strategies to help achieve organizational goals; understands organization’s strengths & weakness; identifies external threats and opportunities; adapts strategy to changing conditions.

-Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgement; supports and explains reasoning for decisions.

-Organizing-Uses time efficiently Professionalism- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.

-Quality- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality.

-Quantity- Completes work in timely manner; works quickly.

-Adaptability- Adapts to changes in the work environment, able to deal with frequent change, delays or unexpected events.

-Dependability- Follows instructions, responds to management directions; takes responsibility for own actions keeps commitments.

-Initiative-Takes independent actions and calculated risks; looks for and takes advantage of opportunities.

-Innovation-Displays original thinking and creativity; generates suggestions to manager for work improvement.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to effectively present information and respond to manager, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures using addition, subtraction, and multiplication.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles; toxic or caustic chemicals and risk of electric shock. The employee is frequently exposed to risk of radiation and vibration. The employee is occasionally exposed to wet and/or humid conditions (non weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non weather) and extreme heat (non-weather).

The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: $19.00 per hour

Expected hours: 16 – 24 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Montclair, CA 91763 (Required)

Work Location: In person

Salary : $19