What are the responsibilities and job description for the Service Director Chapman Chevrolet $150,000-$175,000 position at Chapman Auto Stores?
We are looking for an energetic Automotive Service Director to oversee the daily operations of the service department. To train and develop our Service team to a World class level.
Candidates should have prior automotive dealership experience specifically service management experience and a dedication to customer satisfaction. Open to joining a 20 group to continue personal development, as well as OE Master Certification.
Service Director Responsibilities:
- Hire, train and motivate employees in the Service Department.
- Solves problems and meets predetermined services and sales objectives.
- Directly supervises service department personnel; carries out supervisory responsibilities in accordance with policies and procedures.
- Ensures proper processes are executed, communicate clearly with customers, explains vehicle maintenance services as well as auto repair, develops estimates and quotes, focuses on customer satisfaction.
- Generates repeat customers and provides resolutions of customer complaints.
- Creates work schedules and maintains proper accounting of Service Technicians' productivity.
- Acts as lead liaison from the Service Department to all other dealership departments.
- Ensures a safe working environment.
- Ensures that equipment is properly maintained and repaired.
Salary : $150,000 - $175,000
