What are the responsibilities and job description for the Part-Time Customer Advocate position at Chapman Automotive Corporate?
Chapman Automotive Group is looking for dedicated, enthusiastic and compassionate individuals to join our Business Development Center team! As a Part-Time Customer Advocate, you will support Chapman’s mission of being the leading automotive group in Arizona and Nevada by delivering superior customer service and fostering positive relationships with our customers. The Customer Advocate plays a critical role in the customer experience, and we expect the best. Preferred candidates are determined, kind and helpful by nature, and always strive for excellence. If this sounds like you, we encourage you to apply!
What We Offer:
- Competitive compensation! $20 per hour, plus monthly Quality Assurance bonuses following 90 days of employment
- Schedule Flexibility, offering 16-24 hours per week, 6-8 hour shifts available on Monday, Tuesday, and Saturday!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Core Responsibilities:
- Facilitate communication between customers and dealership counterparts via email & phone.
- Assist customers with scheduling service appointments.
- Provide clear, helpful communication to everyone you interact with.
- Multitask between speaking with customers and notating customer accounts.
Desired Qualifications and Experience:
- A minimum of 1 year of experience in a customer service role is required.
- Experience working in a high-volume inbound call center environment is preferred.
- Proficient with software and technology. Experience working with dual monitors is a plus.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills, demonstrating the ability to think from the customer’s perspective and show empathy.
- Team oriented with the ability to work independently when required.
- Fluent in written and verbal English. Bilingual is a STRONG plus!
- Must pass a pre-employment background check and drug screening.
Hours and Work Environment:
This is a part-time, IN-OFFICE position working in the Business Development Center at the Chapman Corporate Office located in Chandler, AZ. The Business Development Center is open Monday – Friday, 7am to 5:30pm, and 7:30am to 4pm on Saturdays. We are offering flexible part-time schedules; 16-24 hours per week, with 6–8-hour shifts on Monday, Tuesday, and/or Saturday.
Training Requirements:
To help you be successful in this role, there is a mandatory 2-week training period that requires full-time availability. The first week of training is Monday – Friday 7:30am to 4:30 pm in a classroom setting. The second week of training involves job shadowing, and hours can vary between 7am and 5:30pm Monday – Friday. Upon completion of training, part-time schedules will be assigned.
To Apply: If you think you would be a great fit, please apply with your resume, and we will review applications and reach out by phone, text, or email with next steps.
Salary : $20
