What are the responsibilities and job description for the Employer Engagement Manager position at Chapman University?

Posting Details

Position Information

Position Title	Employer Engagement Manager
Position Type	Regular
Job Number	SA8522122
Full or Part Time	Full-Time 40 Hours Weekly
Fair Labor Standard Act Classification	Exempt
Anticipated Pay Range	$65,000 - $68,000
Pay Range Information	Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

Position Summary Information

Job Description Summary	Under the supervision of the Assistant Director of Employer Engagement (Assistant Director), this position will serve as a part of the Employer Engagement team in creating a comprehensive, highly service-oriented Employer Engagement area of the Career and Professional Development (CPD) Office. The Employer Engagement Manager (Manager) is responsible for developing and maintaining effective relationships with local, regional, national, and global employers to increase recruiting opportunities for all Chapman students and alumni. In collaboration with the Assistant Director, this role will support the hiring needs of employers, alumni, and other stakeholders by maintaining exceptional customer service designed to enhance their relationship with the university and promote the strengths of Chapman students and alumni. This position will support the planning and execution of the university's central recruiting programs, including career fairs, on-campus interviews and tabling, information sessions, and the Industry Partners Program, as well as managing the posting of employment and internship opportunities on the CPD's job portal. To foster alumni engagement with current students to support their professional development, the Manager will execute the day-to-day administration and implementation of The Panther Network, including all virtual and in-person mentorship programs, technology, and resources.
Responsibilities	Employer Engagement Employer Engagement & Recruiting Programs Under the guidance of the Assistant Director, strategically construct and manage the university's central recruiting programs. Meet goals set by CPD leadership for increasing employer engagement with Chapman candidates over time, through outreach/touchpoints and other targeted milestones. Oversee the administration of various recruiting programs, including career fairs, information sessions, on-campus interviews and tabling, employer site visits, etc. to determine the hiring needs of employers and promote the Chapman colleges, students, and alumni. Manage interview schedules and information sessions for employers in Handshake. * Conduct internship development and employer outreach and collaborate with the Internship Coordinator. Stay up to date on local, state, national, and global industry and employment trends. Outreach and Relationship Management Establish new employer contacts and strengthen current employer contacts through outreach activities, such as cold calls, email marketing campaigns, employer visits, etc. Manage employer engagement efforts by attending and participating in employer meetings and networking at appropriate professional organization events, chambers of commerce activities, etc. Promote the establishment and nurturing of on-going and productive relationships with industry leaders and corporate recruiters to increase employment opportunities for students and alumni. Work with the Assistant Director to identify appropriate contacts for the Career Education team and other campus partners by providing employers/contacts for career-related workshops and panels. Employer Engagement Operations Support the day-to-day operations of the Employer Engagement team to provide excellent customer service experience for all employers, students, alumni, faculty, and other key stakeholders of the university. Collect data on engagement efforts and results, by complying with an employer relationship management system and adhering to a Standard Operating Procedure (SOP), including tracking and quantifying employer touch points (meetings, site visits, emails, phone calls, etc.). Support the Assistant Director with the training and supervision of student workers to input employer engagement and event information into the applicable database and comply with any SOP. Supervise student workers in facilitating information sessions or on-campus interviews, as well as following protocols for flagging employers and job postings that do not comply with CPD policies. Work with the Assistant Director of Administration and Career Resources on collection of event participation fees, creation of online payment portals, reimbursement processing, etc. The Panther Network Serve as the primary departmental contact and project manager for The Panther Network, including the formal mentoring program. Create and implement new content for The Panther Network's digital resources, including pathways, newsletters, and system emails. Under the guidance of the Assistant Director, plan and conduct workshops and create videos to advise students and campus partners about the platform's features. Under the direction of the Assistant Director, maintain the mentoring program manual, guidelines, and promotional materials. Maintain database administration and reports for purposes of tracking activity through the platform. Provide technical support and training to administrative, alumni, and student users. * Partner with campus stakeholders and implement new strategies to increase engagement in the mentorship program and drive usage of The Panther Network in partnership with the Data Analytics and Marketing Manager. Collaborate with the Alumni Engagement team on the formal mentoring program participation and the matching of students to mentors. Handshake Platform Oversight Serve as Handshake's primary point of contact on the Employer Engagement team and liaise with Handshake Customer Support as needed to resolve issues and request/implement new features. Track employer engagement (via on-campus recruiting and other programs) in Handshake. Oversee data tracking and reporting within Handshake. Oversee the approval of Handshake employers and jobs, while resolving any fraudulent employer or job posting issues by closing their Handshake account or posting and communicating with affected students with immediacy. Manage the job portal, encourage employer registration, and train employer partners on how to navigate the job portal and utilize various recruiting tools
Required Qualifications	Bachelor's degree required. Master's degree preferred. 2-3 years of full-time professional experience, with a preference for experience in administration, recruiting, or employer engagement in an academic, corporate, or related setting. A high level of professionalism and excellent customer service skills, including responsiveness to any inquiries from employers, students, alumni, and campus partners. Strong communication and interpersonal skills to relate to, network, and communicate effectively with diverse constituents. Strong oral, written, and quantitative and culturally competent communication skills, including excellent use of grammar and proven ability to prepare, edit, and proofread documents and correspondence. Strong organizational skills, detail-oriented, and ability to remain flexible to changing business needs and priorities. Proficiency in CRM systems, SaaS platforms, and Microsoft Suite. Proven ability to manage several different projects simultaneously and under time pressure. Ability to formulate and communicate policies and procedures for recruiting and internship programs. Technical skills to learn and use enterprise systems and departmental applications related to the position, including Handshake and Wrike. Analytical skills to identify and research information, analyze and resolve problems, assess alternatives and escalate concerns when needed. Ability to demonstrate initiative in timely completing tasks, anticipate future needs, and work well in a team. Aptitude to understand and consistently ensure compliance with university policies, state and federal rules and regulations, including FERPA and data privacy and security regulations. Ability to use sound judgment, tact, and diplomacy and to maintain confidentiality at all times. Ability to work early mornings, evenings, and weekends and travel, as needed, to support the work of Chapman and the CPD.
Desired Qualifications	History of building partnerships with corporate leaders, hiring managers, and human resource professionals and maintaining strong client relationships to develop and expand employment opportunities for students.
Special Instructions to Applicants	Chapman University is an equal opportunity employer committed to fostering a diverse and inclusive academic global community. The University is dedicated to enhancing diversity and inclusion in all aspects of recruitment and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. The University is committed to achieving a diverse faculty and staff and encourages members of underrepresented groups to apply. More information on diversity and inclusion at Chapman University can be found at www.chapman.edu/diversity. Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas. The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.
Minimum Number of References	3
Maximum Number of References

Salary : $65,000 - $68,000

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