What are the responsibilities and job description for the Head of Content Operations position at Character?
About the Job
We are seeking a highly skilled and dedicated individual to lead our Trust and Safety Operations team as a seasoned manager. This person will oversee the day-to-day work of the team, own the evolution of our operations model, and drive strategy in scaling our safety and support operations.
Key Responsibilities:
- Manage the Trust and Safety Operations team's workload and ensure workflows meet Service Level Agreements (SLAs)
- Develop and drive operational workflows, collaborating with Engineering on tool enhancements
- Support team members in responding to safety reports and assisting with initiatives to reduce abuse on the platform
- Use data to inform decisions and drive change in content policies and safety workflows
Requirements:
- 6 years of management experience in Trust and Safety, Fraud, or Support operations
- Strong verbal and written communication skills, attention to detail, and organizational skills
- Able to work independently, manage multiple tasks simultaneously, and meet tight deadlines
About Character.AI
Character.AI empowers people to connect, learn, and tell stories through interactive entertainment. Our platform lets users engage with tens of millions of characters, enjoy unlimited conversations, and embark on infinite adventures. We value diversity and welcome applicants from all backgrounds.
