2nd Shift Security Dispatcher

Primary Functions

• Provides effective access control to the property entrances including vehicle entrances and personnel entrances
• Challenge’s personnel who do not have proper access
• Processes visitors, guests, and vendors
• Operates access control gates remotely
• Monitors the facility using closed circuit television
• Monitors access control system devices and conducts basic troubleshooting
• Prevents unauthorized access
• Control’s parking of the property as required
• Makes notifications per established procedures
• Maintains effective communications during normal duties and during incidents
• Checks for unsafe conditions, hazards, security violations, and unauthorized persons
• Monitors and administers security devices (i.e., badging systems, CCTV, etc.…)
• Prepares logs or reports as required for patrol route; writes or types reports or enters information in a computer using standard grammar; inspects security control logs and acts as required.
• Observes and reports incidents or suspicious activity to supervisors, company management, life/safety personnel or public safety authorities as appropriate for the circumstances and/or as required.
• Provides investigative support
• Handles confidential information
• Monitors and verifies property removal from facility
• Answering Phones; Operate IP based telephone system
• Operating radio; use multi-channel communications
• Utilize closed circuit television for situational awareness, threat management, and investigative purposes
• Operations support, routing of call information to the appropriate units for action
• Following response protocols in a timely manner in regard to incidents, alarms, notifications, calls and other activities related to its role as a Security control center.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security team via telephone, automated alarm monitoring and radio systems
• Ensure all systems, both hardware and software, are functioning properly
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Perform key access control functions, and running access control reports
• Perform other related duties as required

Education

• High School Diploma or G.E.D. required

Experience

• Preferably two (2) years of physical security experience or.
• Six (6) months physical security experience in a manufacturing environment or.
• One (1) year in a law enforcement related field or.
• One (1) year in the armed forces
• Education can supplement experience under the following conditions:
• College credits must be in the field of Security, Law Enforcement, Firefighting, Management, Human Relations, Information Technology, Psychology, Sociology or Business
• College credits in related field shall be accepted as a supplement for experience using a calculation of twelve (12) credits being equal to six (6) months of experience

Competencies

• Ability to maintain vigilance always
• Ability to multi-task including processing of vehicles, processing personnel, and remaining observant
• Must have strong customer service skills
• Must be able to read and comprehend regulations, correspondence, instructions, rules, and regulations as well as fill out forms and write reports
• Must have average computer skills
• Should be well poised, converse in written and spoken English and can communicate intelligently
• Must have a government-issued motor vehicle operator license or proper government issued identification
• Preferred experience in access control software
• Preferred experience in closed circuit television software

Working Conditions

• Frequent sitting, standing, and walking, which may be required for long periods of time to include climbing of stairs and walking up inclines and on uneven terrain.
• Maintaining composure in dealing with authorities, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Required ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information.
• May be exposed to stressful situations
• May be required to challenge unauthorized personnel
• Maintaining composure in dealing with authorities, executives, employees, visitors and public
• May be required to work additional hours/overtime without advance notice
• Seeing, hearing, and speaking clearly to communicate effectively
• Occasional lifting and/or moving up to twenty-five (25) pounds
• Close vision, distance vision and ability to adjust focus
• May be required to use company vehicle in the performance of duties
• On occasion may be required to perform in stressful situations to include during emergencies
• May be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and/or awareness of personal safety and safety of others
• May be subject to permanent working schedule changes with three (3) days’ notice