Patient Navigator

Job Summary :

The Patient Navigator is responsible for providing emotional, educational, and social support to individuals at high risk for HIV and / or individuals living with HIV who may have mental health, substance abuse, or homelessness issues. They are responsible for engaging, informing, supporting, and empowering those who are eligible for services and who would like to receive HIV treatment or prevention services. They are also responsible for assisting in the intake process by gathering documentation and by providing administrative support in order to expedite service delivery.

Essential Duties and Responsibilities :

• Assists in identifying African American patients (age of 18 or older) who are at high risk for HIV, newly diagnosed with HIV, lost to HIV follow-up care, or virally unsuppressed.
• Welcomes clients into the agency and provides orientation / education regarding the agency and its services.
• Accompanies clients to medical, mental health, substance abuse treatment or social service appointments in order to improve attendance.
• Helps clients to schedule medical appointments and follows up with providers to ensure clients attend appointments.
• Contacts clients to verify and / or remind them of appointments with other departments or other agencies.
• Provide emotional support to patients around topics such as disclosure options and dealing with stigma.
• Provide emotional and educational support to patients who have mental health, substance abuse and homelessness issues.
• Serves as mentor regarding interaction with medical providers, helping patients prepare for visits and then debriefing what happened, depending on patient need.
• Provides educational support to clients to enhance their knowledge and understanding of medication protocols, side effects and adherence.
• Monitors client adherence as needed.
• Educates new clients on the process and what to expect from the HIV service delivery system.
• Maintains and submits required documentation.
• Maintain patient confidentiality and comply with all federal and state health information privacy laws.
• Meets standards for documentation requirements, data submission and maintains client charts.
• Provide outreach and follow-up activities on- and off-site.
• Attend all required meetings and clinical supervision sessions.
• Other duties as assigned.

Qualifications / Requirements :

EDUCATION :

LICENSES / CERTIFICATIONS

EXPERIENCE :

SKILLS :

COMPLEXITY :

PHYSICAL DEMANDS :

WORK ENVIRONMENT :

MENTAL DEMANDS :

Special Requirements :

Conditional Statement : The employment status of this position is classified as “Conditional”. Conditional employment means that the job exists contingent upon funding limitations of restricted funds or, the duration of a specific program, project, grant or contract. The duration of grant for this position is through December 31, 2024.

EEO Statement : Charles R. Drew University is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.

Fair Chance Statement : Charles R. Drew University of Medicine and Science will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local “Fair Chance” laws.

Salary : $25