What are the responsibilities and job description for the Front Desk Supervisor position at Charles E Smith Life Communities/Hebrew Home?
Are you interested in working for a mission-driven organization that continues to grow and is dedicated to providing quality services to its residents? Do you want your next job to offer you the opportunity to serve while allowing you to grow personally and professionally? Explore careers at Charles E. Smith Life Communities!
ABOUT CHARLES E. SMITH LIFE COMMUNITIES
At Charles E. Smith Life Communities (CESLC), we have team members who live our mission every day to provide quality health care and meaningful life experiences to older adults. CESLC provides a wide variety of career opportunities on our beautiful 38-acre campus located in Rockville Maryland. A career at CESLC offers an exciting opportunity to join a nonprofit faith-based organization where our team of over 1,000 members represent a very wide range of cultural backgrounds, ethnicities and faiths.
OUR WELCOME DESK SUPERVISOR POSITION
The primary purpose of the Welcome Desk Supervisor job is to plan, organize, develop and direct the overall operation of the Front Desk in accordance with current federal, state and local standards, guidelines and regulations that govern our facility. To assure that the highest degree of quality care can be provided to our residents at all times. As the Front Desk Supervisor, you are delegated the administrative authority, responsibility, and accountability necessary for carrying out your assigned duties.
- Plan, develop, organize, implement, evaluate, and direct front desk programs and activities. (Includes policies and procedures, job description, etc.)
- Develop and maintain front desk objectives and standards.
- Review policies, procedures, manuals, job descriptions, etc. at least annually, and participate in making recommended changes as it relates to the operation of the front desk.
- Accumulate, maintain and provide statistics as directed.
- Perform administrative requirements such as completing necessary forms, reports, etc., and submitting to the appropriate person, as required.
- Maintain records that reflect the facility’s front desk projections and programs.
- Provide weekday lunch relief for front desk staff.
- Provide open shift coverage, as required.
- Develop methods for coordinating front desk services with other departments.
- Assist as directed in the Investigation of accidents and/or incidents involving residents and staff.
- Monitor and administer wandering resident system.
- Monitor and administer door locking system, resident banking and meal ticket currency.
- Participate and assist in facility surveys/inspections made by government agencies, as needed.
- Review and develop a plan of correction for deficiencies noted during survey inspections and provide a written report to the Director of Environmental Services for approval.
- Ensure required front desk functions are performed in accordance with established policies and procedures.
PAY AND BENEFITS
As a WELCOME DESK SUPERVISOR you will enjoy our competitive total rewards package:
- Hourly Rate: $23/hour
- Health benefits start on the first day following your first month of employment
- Dental and Vision Benefits.
- Competitive PTO Plan (starts at 21 days per year)
- 403(b) Plan
- Employer paid AD&D Insurance
- 401(a) Pension Plan with employer match
- Tuition Reimbursement
- FREE PARKING
- Proximity to public transportation
- Employee Assistance Program services provided for to you and your family.
- Posted: 1/6/2025
LOCATION
This position is based at our Wasserman Building, located at 6121 Montrose Road, Rockville, MD 20852.
SHIFTS & STATUS
This is a FULL TIME, NON-EXEMPT, position on the day shift with hours from 9AM to 5PM, some weekends.
EDUCATION & EXPERIENCE
- Must have, as a minimum, 2 (two) years of experience in a supervisory capacity in an office setting.
- Must possess a basic knowledge of front desk procedures, regulations and current applicable laws, as well as procedures to follow during emergency situations.
- Must possess the ability to make independent decisions
- Must possess the ability to deal tactfully with staff, residents, family members, visitors, government agencies/personnel, and the general public.
- Must possess the ability to plan, organize, develop, implement and interpret the front desk programs, goals, objectives, policies, procedures, etc.
- Must possess the ability to seek out new methods and principles and be willing to incorporate them into existing practices.
- Must be able to follow written and oral instructions.
VACCINATION POLICY
As a dedicated provider to Senior Living Care our facility requires all hired associates to provide proof of vaccination records, including two doses of MMR, two doses of Varicella, and a Negative TB screen before the start of employment. Another source of documentation that can be accepted is a Titer or Lab test that expresses proven immunity to the following diseases. Upon employment our Talent Acquisition team will provide additional details regarding CESLC vaccination policy.
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Salary : $23
