What are the responsibilities and job description for the Front Desk Supervisor position at DHS Brand?
We are seeking the best and brightest Front Desk Supervisor in the Washington DC Metro area to join our team. If you are passionate about delivering exceptional guest experiences, possess strong leadership skills, and thrive in a dynamic, fast-paced environment, we want to hear from you. Come be a part of our dedicated team and help us maintain the highest standards of hospitality and service.
Front Desk Supervisor
Salary Range $26.00 - $27.00 per hour
Position Summary
Responsible for overseeing Front Desk operations.
Essential Functions
- Supervise the operations of the Front Desk.
- Maintain the highest productivity, employee morale, and guest service as possible.
- Ensure that all hotel policies and procedures are followed.
- Assist FOM in the training of employees including but not limited to guest services, brand standards, hotel policies and procedures and all POS systems.
- Check guests in and out of the hotel according to hotel and/or brand standards.
- Inform guests about the hotel facilities, policies, and procedures. Provide tourist information to guests.
- Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
- Take, modify, and cancel guestroom reservations.
- Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
- Perform cashier duties, cash traveler’s checks. Post phone charges and other miscellaneous charges to guest accounts.
- Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
- Maintain cleanliness of the Front Office area.
- Take, modify, and cancel guestroom reservations.
- Notify Front Office Manager or Assistant Front Office Manager of any problems or situations involving guests, the hotel and/or staff.
Additional Responsibilities
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
- Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Education and Experience
- At least 2 years of previous hotel front desk agent experience.
Skills and Abilities
- Ability to stand for a long period of time.
- Ability to work in a fast-paced environment.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
- Good communication and interpersonal skills.
- Must be able to lift, push, pull 25 pounds
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify
We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Salary : $26 - $27
