Front Desk Supervisor

Description

Provides leadership to ensure the Front Desk Department operates in an attentive, friendly, efficient, and courteous manner. Provide all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels consistent with Rod ‘N’ Reel’s quality standards, operating systems, procedures, philosophies, and culture icons.

Requirements

Key Accountabilities

• Actively manage and hold front desk team accountable for consistent adherence to Rod ‘N’ Reel’s quality standards, operating systems/procedures, and sanitation and safety regulations/requirements
•  Maintain standards of quality guest services. Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Represent, support, and protect the Rod ‘N’ Reel Resort’s brand.
• Demonstrate Rod ‘N’ Reel Resort’s core values and principles.

Responsibilities

•  Supervise front desk team by providing training and managing daily check-in and check outs. Assigning tasks and monitoring performance
• Maintain and correct procedures for      credit control, financial transactions, security of financial assets, and      guest security.
• Assist with associate mentoring, training, and development; provide fair and equitable feedback to attain maximum level of guest service.
• Maintain room quality based on resort and hotel guidelines.
• Ability to accurately use various office      and accounting software.
• Analyze and resolve Guest complaints by suggestion and offering solutions and compensations where necessary.
• Initiate or suggest plans to motivate associates to achieve work goals.
• Monitoring front desk operations, including phone      calls, reservations, and cash handling as well as Performing shift      audits and reconciling cash transactions 
• Manage monthly inventory and report key improvements      to management
• Respond to guest sentiments on various booking      channels to improve hotel score / standing
• Immediately alert hotel management of emergency situations via all communication avenues.
• Complete projects and assignments thoroughly, professionally, and with care.
• Adjust to high-pressure conditions and remain open to change.
• Consistently maintain a positive demeanor.
• Assume responsibility for personal growth and development.
• Always conduct him/herself (act and dress) professionally; set standards for all associates.
• Understand and communicate the resort mission.
• Actively listen to others as well as express ideas and convey information clearly, effectively, and professionally.
• Work to resolve disagreements and remain respectful of peers and co-workers.

Qualifications:

• At least 1 year of front desk experience in a hotel or a related field
• Minimum 1 year in a supervisory role over at least 4 employees      required
• Comprehensive knowledge of all hotel departments and      functions.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience  required. Additional education is preferred.
• Ability to obtain required licenses or certificates.
• CPR and first aid training are preferred.
• Must have a flexible work schedule      to include nights, weekends, and holidays.

Physical Requirements

· Minimum lifting of 20 pounds. 

· Pushing, bending, stooping, upward reaching, manual dexterity. 

· Hearing, writing, typing. 

· Minimum pulling of 20 pounds. 

· Other duties may be assigned. 

Salary : $22