What are the responsibilities and job description for the Administrative Coordinator position at Charles F. Snyder Funeral Home & Crematory?
ADMINISTRATIVE COORDINATOR – CREMATION SERVICES OF PENNSYLVANIA – LANCASTER COUNTY
PENNSYLVANIA
Overview
Cremation Services of Pennsylvania is seeking a detail-oriented and experienced Administrative
Coordinator. The ideal candidate will be responsible providing each family served with a meaningful
customer experience delivered with compassion and care. This will be done while handling daily
communication with our clientele, coordinating details and documentation for completion of cremations,
coordinating return of cremated remains to the families, updating internal databases with complete and
accurate information, handling calls inquiring about our services, as well as coordinating the daily functions
of the CSP o ice.
We are a locally owned, values-driven organization looking for community-minded team members who
embrace a commitment to serving others and providing a meaningful customer experience.
Essential Job Duties:
Cremation Services:
o Works in direct support of the funeral directors, administration, and clientele.
o Greet and assist all visitors and callers,
o Answer inbound telephone calls, including calls at the time of a person’s passing.
o Give and collect accurate information to callers, route calls to the appropriate party, and
place outgoing calls as needed.
o Coordinate logistics required to bring someone into our care and through the completion of
the cremation process; collaborate and communicate with internal team members on
scheduling as needed.
o Guide families through the process of making cremation arrangements and electronically
completing and signing forms,
o Input data into forms and various computer systems accurately, completely, and timely.
o Prepare and place death notices and obituaries for web and/or print,
General O ice Duties:
o Maintain supplies inventory and place orders for supplies.
o Ensure the operation of o ice equipment by completing preventive maintenance
requirements.
o Help keep the o ice clean, tidy, and presentable.
o Complete special projects as assigned.
o Perform other o ice duties as assigned.
Qualifications:
Associates degree or equivalent work experience,
Customer service-oriented mindset.
Experience in grief and/or end of life care preferred,
Previous experience in o ice administration or other related fields.
Strong computer literacy with proficiency in Microsoft O ice Suite (Word, Excel, PowerPoint,
Outlook, Teams).
Demonstrated proficiency in using business software systems (such as CRM systems).
Excellent organizational and time management skills.
Strong written and verbal communication skills.
Ability to multitask and prioritize tasks e ectively.
Attention to detail and accuracy in work.
Proficient in phone etiquette and professional communication.
Strong proofreading skills for editing documents and correspondence.
Bi-lingual in Spanish helpful.
Physical Requirements:
Must be able to sit for long periods of time while using the computer, telephone, and other
associated o ice equipment.
Must be able to lift up to 20 lbs. occasionally.
Must be able to bend, stoop, and reach to stock and retrieve items necessary to the business.
To apply, please submit a resume and letter of interest to Careers@SnyderFuneralHome.com
