What are the responsibilities and job description for the Technical Account Manager position at Charles IT?
Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These are the core values of Charles IT. We can achieve these values because of our team, which makes us one of the most successful IT companies of its kind in the region. And because of our team, we offer a level of dedication to our employees rarely found anywhere else. To prove it we encourage learning, professional development, and team member input, all in a comfortable family-friendly culture.
Description: Due to continued growth, we are currently seeking to add a Technical Account Manager to join our exceptional team. At Charles IT, Technical Account Managers (TAMs) serve as both strategic technical advisors and relationship managers, aligning business needs with tailored IT strategies. TAMs are trusted to bridge the gap between business and technology, delivering proactive solutions and technical expertise tailored to each client’s environment, and often working with our clients’ internal IT teams.
Duties and responsibilities:
- Achieve and maintain positive, long lasting, and real relationships with your technical client base and act as their primary point of contact for Charles IT
- Design and maintain detailed technology roadmaps that align with the client’s business objectives.
- Maintain and align in-depth technical knowledge of current Charles IT products, services, and offerings
- Have close involvement in technical projects, escalations, and ensure compliance with regulatory requirements.
- Guide internal IT teams in adopting Charles IT’s tools, platforms, and processes for smooth, efficient integration.
- Identify and address potential technical challenges before they impact business operations.
- Continue to cross-sell, recommend and integrate Charles IT solutions to achieve stack attainment
- Deliver high-impact technical advisory services and lead billable projects to drive value for the client.
- Respond to clients in a timely manner and establish realistic client expectations
- Maintain customer documentation
- Associate degree or equivalent in a related field
- 3 years of experience as an Account Manager with demonstrated success in client engagement, forecasting, and MRR growth
- 3 years as a Technician/Senior System Administrator with hands-on experience in networking, cloud environments, or IT infrastructure
- Superior oral and written communication skills required
- Technical certifications in Microsoft, Cisco, Virtualization and Project Management are a plus
- Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365 platform and Advanced Support on Mac OS is a plus
- Enthusiastic and dedicated to the challenges of a growing company and client base
- Excellent follow-through to see tasks through completion
- Self-starter with the ability to perform independently with little or no supervision
- High level of organization; sharp attention to detail
- Current, valid US driver's license is required.
Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!
Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.
If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!
