What are the responsibilities and job description for the Loan Processing Senior Specialist, Retirement Plan Services position at Charles Schwab Inc.?
Your Opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
The goal of Operational Services, within Plan Administration & Implementation (PAI), is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Senior Specialist within PAI is responsible for accurately executing high volume processing of participant loans, researching historical activity, maintaining relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law.
You will be expected to manage high volumes of loan processing transactions and completion of other requests received from internal partners. Position responsibilities include queue oversight, researching, and responding to internal partner requests, maintaining quality control and procedures, creating process improvements, and performing audit fulfillment to meet key deliverables while exceeding client and participant expectations.
What you have
To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.
Required Qualifications
- Strong attention to detail
- Ability to multi-task in a fast-paced, daily-deadline-driven environment with minimal errors
- Ability to communicate effectively and professionally with various departments
- Advanced knowledge of Microsoft Excel, Word and Access Database
- Creative thought process focusing on continuous process improvement
- Ability to interpret client and participant needs
- Exceptional organizational, analytical and time management skills.
- College degree or equivalent work experience
Preferred Qualifications:
- Retirement industry knowledge and ASPPA designation.
- Familiarity with IRS Form 1099-R and Banking logistics.
- In-depth knowledge of regulations and plan design which governs processes such as 401(k) loans.
