What are the responsibilities and job description for the Retirement Plan Services, Sr Specialist position at Charles Schwab Inc.?
Your Opportunity
At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The goal of Plan Administration is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, the Receipts Sr. Specialist position is responsible for executing daily responsibilities for Receipts activity, managing relationships with internal business partners, maintaining and testing various internal and vendor-supplied systems, while ensuring absolute compliance with all regulations and requirements of ERISA Law.
What you have
The Sr. Specialist is the knowledge expert and workflow coordinator for all Receipts related processes. The position is responsible for understanding all operational processes within the group, executing appropriate risk mitigation, enhancing operational controls while improving efficiency through process improvements and is the subject matter expert within the team. Position responsibilities include: responding to Client Service Team inquiries regarding payrolls funding, and all Receipts activities, policies and procedures, providing guidance to team members to ensure accurate and timely processing, maintaining quality control and procedures, processing complex contribution corrections, and creating process improvements in order to meet key deliverables and exceed client expectations. Flexibility and extreme attention to detail, initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position. Crucial to success is the ability to multi-task in a fast-paced, daily-deadline-driven environment coordinating activities of team members and processing transactions to achieve success with minimal errors. The Sr. Specialist position is a leadership position within the unit and is responsible for creating and maintaining a positive work environment that fosters employee engagement. The successful candidate must have superior analytical skills, high-level processing experience/knowledge of SRI, extensive knowledge of SRI, Microsoft Excel, Access and Word. The successful candidate will be able to work collaboratively and communicate effectively with various departments to ensure that daily client deliverables are met.
- Extreme attention to detail
- Ability to multi-task in a fast-paced, daily-deadline-driven environment with minimal errors
- Ability to work within a team
- Ability to communicate effectively and professionally with various departments
- Advanced knowledge of Microsoft Excel, Word and Access Database maintenance, creative thought process focusing on continuous process improvement
- Detail-oriented, problem-solver with demonstrated ability to work with numbers and interpret client and participant needs
- Exceptional organizational and analytical skills
- Familiarity with IRS Form 1099-R
- Retirement industry knowledge, ASPPA designation, required College degree or equivalent
- Advanced knowledge of our SRI recordkeeping system
- Proficient with all operational processes within the group
- Able to fulfill complex payroll processing needs
- Proactive member of corrections team capable of efficiently processing complex corrections with the highest quality
- Able to cultivate and maintain professional relationships with our sophisticated plans and sensitive clients
- Excellent research skills and able to find solutions to unique issues with the client's and company's best interest in mind
- Able to develop and maintain procedures and best practice guidelines
In addition to the salary range, this role is also eligible for bonus or incentive opportunities.
