Trading Operations Specialist

Your Opportunity

At Schwab, you are empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

Trading Operations is the leading provider of custodial, trading, technology, and practice management to registered independent advisory firms. We provide access to sophisticated wealth-management services that help advisors attract and retain affluent clients, as well as profitably grow, compete, and succeed in their business efforts. We provide dedicated service to these advisory firms. The focus is on building relationships and a more personalized approach to service. We build strong rapport with Investment Advisors, know them on a first name basis and provide that renowned one-on-one Schwab service.

You will be part of the Trade Away Service (TAS) team that provides a wide range of phone-based service and support to independent investment advisory firms to enhance the client experience and increase client loyalty. You will work with peers, clients, and business partners to mitigate risk and ensure timely settlement of booked trades. Our group researches and responds to client issues related to trades executed away from Schwab. We promote client retention and identify opportunities to expand existing relationships through service quality, delivery of timely and accurate information in response to inquiries and/or service issues, and services, and recommending services or process enhancements. 

Responsibilities will include but not limited to:

• Provide settlement services to Investment Advisors who maintain multiple trading relationships for client accounts held within our firm.
• Support trade settlement functions with Investment Advisors who execute trades away from Schwab.
• Ensure compliance of SEC /FINRA regulations
• Ensure proper documentation for client accounts and clearing broker/dealer firms.
• Work with Settlement Operations, Advisor Service Teams, Trading Desks and Advisor Services Sales 

What you have

To ensure that we fulfill our promise of “challenging the status quo,” this role has specific qualifications that successful candidates should have.

Required Qualifications

• At least 2 years of financial services industry experience
• Strong customer contact skills, along with excellent interpersonal, verbal, and written communication skills
• MS Excel and MS Word experience
• Strong organizational skills and ability to multi-task
• Ability to work well in a collaborative team environment, including cross locations.
• Ability to commute to one of Charles Schwab’s work location in Phoenix, Denver, or Dallas
• Ability to work from 11 am to 7:30 pm Eastern Time.

Preferred Qualifications:

• A working knowledge of Settlement Operations, with street side experience, including knowledge of DTC, foreign, government, physical delivery, and restricted securities.
• Knowledge of DVP trading: Prime Broker, Client to Client, Step Out, CMTA and Broker to Broker
• Bachelor's degree or equivalent experience
• FINRA Series 7 & 63 or have a strong desire to obtain these licenses (Schwab provides the training materials)

 You will demonstrate these behaviors:

• Decisiveness: Willingness to make difficult decisions in a timely manner
• Oral Communication: Expressing oneself clearly in conversations and interactions with others.
• Building Collaborative Relationships: The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance, and support.
• Fostering Teamwork – Team Members: As a team member, the ability and desire to work cooperatively with others on a team; as a team leader, interest, skill, and success in getting groups to learn to work together cooperatively
• Great Test Taking Skills and Motivation to pass the license exams-if you do not have your licenses at the time of applying