What are the responsibilities and job description for the Senior Manager, Instructional Designer (ID), WM Learning & Development position at Charles Schwab?
Schwab remains committed to providing increased visibility to career growth opportunities and job requirements. This posting announcement is part of increased transparency and while all qualified applicants will be reviewed and considered, this organization has a preferred candidate identified for this role
At Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.
The Sr Manager, ID will be part of the Wealth Management Learning & Coaching team. This team reports up through Sales Operations in our Retail Experience and Specialized Relationship groups professionals with the power to transform minds, skill sets, and careers. The Sr Manager, ID, will report to the Director, Head of Early Talent Development, and focus on designing innovative, engaging, and interactive learning experiences for Sales professionals in the Branch Network.
You will partner with the business, sales leadership, and internal partners to help craft the design of training and partner to deliver a modern approach to learning that inspires and empowers our people to realize their full potential.
Youll have the ability to stretch your instructional design skills by working with our internal training and coaching teams to design effective adult learning solutions (eLearning, facilitator-led, vILTs, meeting-in-a-box, and other creative formats including video teachbacks), by applying the ADDIE model (Analysis, Design, Development, Implementation, and Evaluation).
- As a Senior Manager ID, you will :
- Work with the lead Sr Manager currently on the team and business partners, and propose learning solutions to meet learner requirements
- Analyze performance needs by working with process owners to identify behaviors and to design solutions that drive successful outcomes
- Have outstanding verbal communication skills with the ability to lead effective working sessions across multiple teams and subject matter experts
- Have excellent written communication skills, effectively communicating complex information in an effective manner
- Have capabilities to deliver with excellence, a high attention to detail and quality
- Influence and gain alignment on roadmaps across teams and internal partners / groups
- Evaluate strategic, tactical and risk management impacts of alternative trade-off decisions in the context of our training and proposing sound, well-supported, fact-based recommendations to leadership
- Create content outlines, Learning Design Documents (LDD), Storyboards, and final outputs such as eLearning products and other learning assets
- Follow standards / guidelines created for projects
- Review deliverables to ensure high quality and adherence to signed-off designs
- Communicate clearly and concisely with internal team members
- Establish and maintain professional and productive working relationships with peers, internal clients, and subject matter experts (SMEs)
- Apply accessibility standards on deliverables
- Demonstrate effective time management skills by adhering to all schedules
- Develop assessment items and / or methods to test learning objectives
- What you have
- Required :
- 6 years in creating blended interactive learning experiences
- Sound knowledge of ID theories and practices.
- Advanced proficiency level in content development tools such as Articulate Storyline and Captivate. Additional Articulate tools a plus.
- Familiar with eLearning project lifecycles; ability to lead others at all levels through a project plan
- Demonstrate effective course development and evaluation skills. Should be able to independently develop informational, process, and technical courses.
- A keen eye for design, a strong passion for learning, and the ability to adapt to evolving course requirements a coachable attitude
- A desire to think beyond traditional training and innovate in the learning experience and design space
- Technically savvy and able to adapt and engage with changing technologies
- Experience working in a Learning Management System (LMS)
- A strong focus on the client and learner
- The ability to establish trust and build sustainable relationships quickly and effectively
- Ability to work independently and partner and collaborate with peers
- Strengths in problem solving, influencing others, and executing a customer-centric manner
- Ability to write / edit training content to enhance learning comprehension
- Strong aptitude in graphic design, video, audio, animation, and graphic creation a plus
- Bachelors degree in Organizational Behavior, Education, Communications, Writing, Design, Multi-media, and / or equivalent work experience
- MS Office (Word, Excel, PowerPoint), SharePoint, WebEx, MS Teams, Photoshop, Snagit
- Proficiency in designing in Adobe Illustrator, InDesign, and similar platforms a plus
- In addition to the salary range, this role is eligible for
- bonus or incentive opportunities.
- Whats in it for you
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
At Schwab, were committed to empowering our employees personal and professional success. Our purpose-driven, supportive culture, and focus on your development means youll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you both today and in the future :
Whats in it for you :
At Schwab, were committed to empowering our employees personal and professional success. Our purpose-driven, supportive culture, and focus on your development means youll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you both today and in the future :
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
