Summer Job - Customer Onboarding Staff

Welcome to Charleston Aqua Park!

At Charleston Aqua Park, we thrive on passion, teamwork, and a commitment to excellence. As a family-owned and operated business located at Trophy Lakes on Johns Island, our mission is to create a safe, fun, and memorable experience for every guest who visits. Unlike larger organizations, we pride ourselves on fostering a close-knit team environment where every member is valued and integral to our success. Whether you're guiding our visitors through thrilling water adventures, ensuring seamless operations at our check-in counters, or leading our vibrant summer camp programs, your role is pivotal in upholding our high standards of safety and customer satisfaction.

Why Join Our Family?

• Family-Owned Atmosphere: Experience the warmth and camaraderie of working in a family-run business where your contributions are recognized and appreciated. Here, you're more than just an employee—you’re part of our extended family.
• Passionate Community: Be part of a dedicated team that loves what they do and supports one another to deliver exceptional service.
• Safety First: We prioritize the well-being of our guests and staff, providing comprehensive training and fostering a safety-conscious environment.
• Growth Opportunities: Whether you're looking to develop your skills in customer service, management, or specialized roles like lifeguarding and safety instruction, we offer avenues for personal and professional growth.
• Dynamic Work Environment: Enjoy the outdoors, engage with diverse guests, and take on varied responsibilities that keep each day exciting.
• Personalized Support: In our small team, your ideas and feedback are heard and implemented, allowing you to make a real impact on our operations and guest experiences.
• Competitive Compensation and Benefits: We offer attractive pay rates, benefits, and perks to recognize your hard work and dedication, including:
• Free Water: Stay hydrated throughout your shift with complimentary water.
• Discounted Snacks and Beverages: Enjoy discounted prices on our delicious snacks and beverages.
• Free Ice Cones: Beat the heat with free ice cones during your breaks.
• Free Wakeboarding: Take advantage of free wakeboarding sessions after your shift.
• Discounts for Friends and Family: Share the fun with loved ones at discounted rates.

Our Values:

• Reliability: Punctuality and dependability are essential in ensuring smooth operations and excellent guest experiences.
• Professionalism: Maintain a clean, professional appearance and conduct yourself with integrity and respect.
• Customer Focus: Always prioritize our guests' needs, providing friendly and efficient service even during the busiest times.
• Teamwork: Collaborate with your colleagues to create a harmonious and effective work environment where everyone can thrive. We love our colleagues and what we do.
• Continuous Improvement: We encourage feedback and proactive problem-solving to enhance our services and operations continually.

Join Us!

If you're honest, hard-working, and passionate about delivering top-notch service in a supportive and familial setting, Charleston Aqua Park is the perfect place for you. Explore our current job openings below and take the first step towards an exciting summer (and beyond) with us!

This job is a great opportunity for students and graduates in the Charleston area who have previous work experience from summer jobs and internships or anyone who enjoys customer-facing work.

Your supervisor is our Aqua Park Manager and Assistant Manager.

In this position, we are hiring Customer Onboarding Staff.

Who are we looking for?

• You are a friendly, motivated and reliable people person.
• You are a self-starter who can work with minimal supervision. You have attention to detail while promoting a fun work atmosphere.
• You enjoy interaction with customers and do your best to let them have a great time.
• You have the ability to work in a busy work environment.
• You are not scared to speak out loud in front of group
• You are very safety conscious (customers have to be swimmers).
• You have a good understanding of workflows, should be able to follow processes and are ready to solve hiccups as they occur.
• You are a good organizer and see cleanliness as part of your job duty.
• You are physically fit – able to bend, twist & turn with flexibility as you will be working outdoors on and around water and in varying weather conditions.
• In a nutshell: The right applicant will be honest, punctual, hard-working and have experience in a customer facing role. You will be part of a team consisting of operational staff running the activities and the park as well as the general team members supporting the specific areas of the Park (Aqua Park, Floating Ropes Course, Wakeboard, Events).

What are your job tasks?

As a Customer Onboarding Staff Member, you are in charge of:

• Opening and closing procedures of the safety area
• Ensuring daily, weekly and monthly checklists are completed
• Starting and shutting down the entrance gate
• Cleaning the safety area (incl. trash) and sorting the life jacket rack
• Checking that customers have the correct and valid wristband for each activity
• Equipping customers with the right size life jackets
• Checking that customers wear life jackets
• Providing safety instructions to customers
• Supervising timing of sessions / session changeovers
• Providing medical assistance as required (first aid kit, CPR if needed)
• Participating in safety drills and trainings as required
• Other tasks as assigned by supervisor

Nice to have: CPR or lifeguard certification. We also provide a lifeguard certification training in April prior to our season start if needed.

Must have: Work experience at a customer facing position.

How to apply?

Please send your resumé and a few sentences stating why you are a good fit for our team.

SEE YOU AT THE LAKE!

Charleston Aqua Park @Trophy Lakes, 3050 Marlin Road, Johns Island, SC 29455

Job Types: Full-time, Part-time, Temporary

Pay: From $18.00 per hour

Expected hours: No less than 35 per week

Benefits:

• Flexible schedule

Shift:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Work Location: In person

Salary : $18