What are the responsibilities and job description for the Front Desk Coordinator position at Charleston Gastroenterology Specialist P?
Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the Lowcountry to operate a physicians’ practice and three nationally certified and state licensed endoscopy centers. Our team includes ten outstanding Board Certified Gastroenterologists, with a combined experience of over 100 years of treating patients.
We value the health, service, and satisfaction of our patients above all else.
Duties& Essential Job Functions
- Welcomes and greets all patients and visitors
- Registers patients according to established protocols
- Assists patients with completing all necessary forms and documentation
- Ensures patient information is accurate in the electronic medical record including billing information
- Informs patients of the office’s policies and procedures
- Collects co-pays and payments
- Ensures the reception area is well-maintained, neat, and clean
- Facilitates patient flow by notifying the clinical staff of the patient’s arrival, being aware of delays and communicating with patients and clinical staff
- Answers phone calls with proper phone etiquette and transfers when appropriate
- Ensures the front desk is adequately stocked with office supplies by anticipating inventory needs, placing orders and monitoring office equipment
- Scans documents into the patient’s electronic medical record when appropriate
- Prepares patient packets by printing and affixing name labels
- Reconciles schedules for the next day
- Protects patient confidentiality by making sure Protected Health Information is secured
Requirements
- High school diploma or equivalent (College education-preferred)
- 2 years of healthcare experience preferred
- Knowledge of medical terminology
- Work independently
- Manage multiple priorities
- Outstanding customer service skills
- Experience with high patient volume
- Professional etiquette and ability to communicate clearly and effectively
- Ability to exercise tact under pressure
- Ability to work in a team environment and effectively contribute as a member of a team
- Excellent time management and organizational skills
- Strong attention to detail
- Computer literacy-required
Are you looking for a new career? Charleston GI is a great place to work. Highly rated on Glassdoor and Indeed. We work together as a team to be successful.
Are you looking for a job where you enjoy coming to work each day? Consider applying today!
