Guest Room Dining Order Seller

We believe that hospitality is a transformative art — that this “place” can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we’re building a hospitality company and place that celebrates humanity. Where we can be a source of hope, care, and delight. Where people are inspired to be the best version of themselves — kinder, more open, and more gracious. And, that we have the power to carry that spirit with us into our hearts, lives, communities, and everywhere we go.

Our Values

Own Your Integrity Deliver Grace Strive For Well-being

Act With Compassion Serve With Excellence Embrace Humility

Position Summary:

The primary role of the Room Service Order Taker is to adhere to hotel specifications and standards in maintaining the highest standards possible for guests by taking friendly and efficient phone orders for Room Service. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/Responsibilities:

· Take guests’ Room Service phone orders.

· Follow the prepared scenario to encourage up-selling.

· Give the approximate time of delivery for the order.

· Post charges to guest rooms.

· Complete necessary paperwork.

· Operate point of sale system.

· Provide general office support.

· Memorize menus, specials, ingredients, preparations, prices, and service times. Be pleasant, smile, and greet all guests, using surnames when possible.

· Attend to and anticipate guests' needs.

· Maintain knowledge of hotel features/ services, outlets, hours of operation, etc.

· Assist in other areas as needed.

Required Skills/Abilities:

· Ability to provide friendly, efficient, and courteous service to guests.

· Ability to work under pressure, be organized, self-motivated and work well with others.

· Strong positive attitude and ability to initiate light conversation with guests.

· Knowledge of hotel property and operating hours of each guest service area.

· Basic knowledge of Charleston and surrounding areas.

· Knowledge of proper handling and storage of food and beverage items.

Education and Experience:

High school diploma or equivalent.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

· Must be able to lift equipment, supplies, etc. of at least 30 pounds; push and pull equipment, supplies, ext. at least 75 pounds.

· Regularly required to stand, walk, talk, and hear; frequently required to use hands to finger, handle, feel, and reach with hands and arms; frequently required to sit, climb or balance, stoop, kneel, and crouch.

· Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

· The role may require extended periods of time on your feet, especially during peak hotel hours or events.

· Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.

· Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Why work at The Charleston Place:

· Enjoy free meals in our employee café

· Paid Time Off based on hours worked, up to 16 days in your first year

· 8 Paid Public Holidays

· Wellness Reimbursement

· Up to 4.5% Company Match – Retirement Savings Plan

· Medical, Dental, Vision Insurance

· Flexible Spending Account

· Health Savings Account

· Colleague Commuter Benefit

· Hotel discounts at Spa and Dining Outlets

· Friends & Family Hotel Room Discounts

Job Type: Full-time

Pay: $18.54 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 3 years (Required)

Ability to Relocate:

• Charleston, SC 29401: Relocate before starting work (Required)

Work Location: In person

Salary : $19