Dispatcher 25-015

Dispatcher

Job Announcement No : 25-015

Vacant Position(s) : 1

Department : Customer Service

Applications Accepted through Sunday, February 23, 2025

Salary Range : $39,748.80 ($19.11 / hr.) – $59,654.40 ($28.68 / hr.)

Grade : 105

Hours : Rotating Shifts (Including nights, weekends, emergencies & holidays)

Position Summary :

Under limited supervision, is responsible for providing effective and efficient communication support to all areas of CWS.  Receives, logs, and relays pertinent information to and from associates and external customers.

Essential Functions :

• Responsible for receiving, researching, coordinating, and dispatching complex emergency services requests between external customers and CWS associates, i.e., Water Distribution, Wastewater, Meter Technology, HWTP, contractors, etc., via telephone and 800 MHz radios.
• Communicates, between the office and associates at work sites, information needed to accomplish the job to include : locate mains, manholes, street pipes, street valves, and new streets. This information is provided by the mainframe, street atlas, and grid maps.
• Communicates with other emergency personnel (Fire, (North Charleston Fire Department (using 800 MHz radio), Police (dedicated telephone line), EMS).
• Provides security and safety surveillance.
• Maintains record keeping systems for verification of field associates work orders / requests.
• Create work orders as needed and maintain two-way radio and telephone communications for purpose of disseminating information to field associates at job sites.
• Accurately communicates policies, rates, fees, and procedures to customers as requested.
• Analyze situations accurately and adopt an effective course of action.
• Maintain current knowledge of routes and locations to assure timely services and accurate information.
• Work cooperatively with others.
• Monitor pump station alarms using the SCADA system and Dialer and personal computer .
• Receive and coordinate information from various departments to post the weekly on-call schedule.
• Respond to all messages.
• Follow up on all pending and recommended work with customer utilizing the pending work log and update customer files.
• Must be able to work varied shifts as scheduled between the hours of 7am to 11pm.
• Communication Skills : You will be listening and speaking to people by radio and phone, often in some state of distress. Your ability to listen, speak plainly and communicate effectively will be necessary.
• Ability to Multitask : Dispatchers often are moving a lot of people around at the same time, tracking their movements and keeping tabs on what they need.
• Problem-Solving Skills : You will need to be able to prioritize the most important situations, and think quickly on your feet.
• Required to work during emergency conditions.
• Regular attendance is required.
• Job performance must conform to all CWS policies and procedures.
• Specific knowledge of CWS Environmental Management System Policy and Procedures.

Additional Duties

Physical Requirements, Activities, and Working Conditions

Education and / or Experience

Licenses, Certifications, Registrations

Training Needs :

Potential Career Path :

ELIGIBILITY FOR PROMOTION TO VARIOUS POSITIONS THROUGHOUT THE COMMISSION DEPENDS UPON INDIVIDUAL QUALIFICATIONS, AND NOTED JOB PROGRESSIONS ARE NO GUARANTEE OF CAREER PATH TO THESE OR ANY OTHER JOB(S) AT THE COMMISSION.

Salary : $39,749 - $59,654