What are the responsibilities and job description for the Meter Supervisor 25-001 position at CharlestonWaterSystemKTMD?

Meter Supervisor

Job Announcement No : 25-001

Vacant Position(s) : 1

Department : Customer Service

Applications Accepted through Sunday, January 26, 2025 .

Salary Range : $52,353.60 (25.17 / hr.) – $81,140.80 ($39.01 / hr.)

Grade : 108

Hours : 7 : 30am – 4 : 00pm

Position Summary :

Responsible for directing the meter technicians and meter readers. Be able to schedule and route work by area and assist with their locations.

Essential Functions :

Assist with supervision and direction of the operation of the meter section. Issue the work to the meter technicians and meter readers daily, make sure that all CWS customers receive courteous and quality service in a timely manner, and assisting turn ons, shut offs, reading schedules, setting, testing, repairing and removing meters.
Answer customer’s complaints and provide the services the customers have requested are delivered with high quality and in a satisfactory manner. ( Reviews customer problems and develops solutions) Coordinates activities of meter personnel in the installation and / or repair of water meters, meter boxes, field testing of meters 3” to10” and bench testing meters up to 2”and valve operations.
Maintain proper and appropriate records.
Puts in proper sequence and routes those accounts that are out of line.
Conduct meetings with the meter technicians and readers.
Locate services to get account numbers and consumption.
Verify customer accounts
Setting, removing, turning on, and shutting off water meters.
Make minor repairs to meter and meter boxes.
Check meters for leaks and poor pressure.
Read water consumption meters and records volume used by residential and commercial consumers.
Reports to the appropriate departments any irregularities with meters, meter boxes, mains, valves, valve boxes, hydrants, or any problem on CWS equipment or apparatus.
Returns route cards or computer to business office for billing purposes.
Responsible for the safeguarding and maintenance of issued CWS vehicles and equipment.
Complies with and maintains all safety procedures according to CWS and OSHA standards at all job sites and while traveling to and from job sites.
Obtain data for organizing, processing, and updating maps, valve cards, project files, extensions, etc., from available sources, i.e. RMC records, field and office investigation, Highway Department, other utility companies, etc.
Performs flow tests on water lines to establish flow capabilities and to locate flow deficiencies.
Performs residential and commercial service inspections.
Ensures that all accident reports are filled out correctly and turned in on time.
Route work in the proper sequence in order to complete assigned work.
Operation of corresponding valves to ensure proper position and operation.
Maintains logs of all equipment and responsible associates.
Manages operational inventory of supplies, equipment and safety gear.
Evaluate performance of associates.
May be required to work during emergency conditions.
Regular attendance is required.
Job performance must conform to all CWS policies and procedures.
Specific knowledge of CWS Environmental Management System Policy and Procedures.

Additional Duties

Assist the Senior Supervisor or Manager when needed.

May be required to complete work tickets, accident reports and other appropriate documents.

Performs other related duties assigned.

Physical Requirements, Activities, and Working Conditions

Constantly works in internal / external environmental conditions. Subject to atmospheric conditions, one or more of the following conditions that affect the respiratory system or the skin : fumes, odors, dusts, gasses or poor ventilation. Personnel Protective Equipment Required.

Considerable movement and traversing in excess of six (6) hours per day occasionally involved at work sites on unpaved streets, uneven ground and cluttered work areas to perform inspections and job duties.

Occasionally positions self to maneuver objects weighing up to 50 lbs. Objects greater than 50 lbs requires a two-person operation.

Frequently positions self to move, traverse in the field as necessary to perform required work.

Frequent gripping or grasping of tools or objects.

Ability to perform routine tasks with tools : shovel, screwdriver, hand pump, probe, box key and water key.

Routinely and safely operate computers to include desktop and tough notebook laptops in the field.

Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making adjustments on equipment.

Must be able to make visual observations in daylight and night.

Subject to noise to cause the worker to shout in order to be heard above the ambient noise level. Hearing Protection is required.

Occasionally positions self to use up to 50 lbs. of force, and / or 20 lbs of force frequently, and / or 10 lbs of force constantly to move objects.

Ability to work independently of others.

Ability to operate a hand held computer, two way radio, and meter box locating equipment.

Must not be afraid of dogs, cats, snakes, rodents, spiders, and roaches.

Ability to receive and give detailed information through oral communication and to express or exchange ideas verbally or in writing.

Must be able to wear Personnel Protective Equipment (PPE) as defined in the Job Safety Analysis (JSA) to perform the required essential functions.

Education and / or Experience

Three (3) years experience as a pipefitter, in construction, manufacturing, or utility environment. High school diploma or GED required.

Ability to maintain records of materials used and to follow oral and written instructions.

Thorough knowledge of pipe-fitting practices and procedures.

Working knowledge of setting and removing meters and retros desirable.

Computer Knowledge to include Microsoft Office programs.

Must have a strong familiarity with our service area.

Good communication and customer service skills.

A working knowledge of the service areas, in order to properly distribute work assignments, is also beneficial.

Prior work record indicating dependability and conscientiousness.

Licenses, Certifications, Registrations

Must have a valid South Carolina Driver’s License.

Must pass the “C” Water Distribution Operator’s License exam within 24 months of hire.

Training Needs :

OSHA and Departmental safety training as required.

Skills Based Training.

Standard Operating Instruction (SOI) per department requirements.

ISO 14001 standards for department and company.

See Department Competency and Training Matrix for this position.

Potential Career Path :

ELIGIBILITY FOR PROMOTION TO VARIOUS POSITIONS THROUGHOUT THE COMMISSION DEPENDS UPON INDIVIDUAL QUALIFICATIONS, AND NOTED JOB PROGRESSIONS ARE NO GUARANTEE OF CAREER PATH TO THESE OR ANY OTHER JOB(S) AT THE COMMISSION.

Sr. Meter Supervisor

Meter Manager

Salary : $52,354 - $81,141

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