Multi - Unit Manager Charleys

Charleys Multi-Unit Manager

Position Summary To provide strong leadership by overseeing the people, processes, and operations of multiple Charley’s restaurants. The Multi-Unit Manager will drive excellence in day-to-day operations, also trains, coaches, and supports managers, as well as plan and set goals. This position will focus on in-store problem solving, process improvements, and setting standards. The Multi-Unit Manager is responsible for upholding what is in the best interest of the brand, as well as recognizing and motivating Store Managers and crew.

Responsibilities

• Provides leadership for each store manager in the market to ensure customer and team satisfaction.
• Leads the way by working with each General Manager to deliver restaurant sales and controllable profit, and to meet targeted flow-through goals in each restaurant.
• Utilizes available reports to identify opportunities, encourages a top-line orientation through operational focus, and ensures that correct operational procedures are followed.
• Partners with each GM to continuously grow sales and increase profitability over the previous year.
• Accountable for coaching and training store management teams to maximize operational excellence. Supports training initiatives, is involved in process for new employee orientation, and monitors training processes to ensure quality training of team members and managers.
• Committed to providing development opportunities for team members and managers.
• Aggressively develops and maintains store staffing levels. Maintains full management staffing for each restaurant and commits to the selection programs and processes.
• Manages to execute the highest standards of OSHA, local health and safety codes, and company safety and security policy.
• Champions recognition and motivation efforts throughout the market.
• Works to create and maintain a safe environment for both employees and customers.
• Exhibits ownership when working with management teams to resolve Repairs & Maintenance issues, determines causes, identifies trends, and communicates issues forward.
  
  
  

Requirements

• Must have 3-5 years of successful multi-unit operational management experience in the fast casual restaurant industry.
• High school diploma or equivalent required.
• Must have strong time management/problem solving skills.
• Proficiency or ability to become trained across a wide spectrum of competencies (Operations, Marketing, store financials).
• Must have strong written, verbal, and interpersonal communication skills to positively influence others.
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees.
• Proven ability to drive financial performance, customer and employee satisfaction.
• Must have a strong understanding of P&L statements, cost of goods, labor and scheduling, as well as the use of tools/systems to track and analyze performance.
• Must be computer literate and familiar with restaurant management software (Microsoft Office, Restaurant 365).
• Must be able to work a flexible shift, including nights, weekends and holidays.
• Strong leadership and interpersonal skills.
• Ability to communicate effectively with all levels of the organization.
• Ability to bend down, stoop low, and stand for at least 8 hours.
• Ability to properly lift, pull, and/or push up to 30 lbs.
  
  
  

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional growth and development.
• A collaborative and dynamic work environment.
  
  
  

Disclaimer The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Charleys reserves the right to amend and change responsibilities to meet business needs as necessary.