What are the responsibilities and job description for the Medication Services Supervisor position at Charlotte Behavioral Health Care Inc?
Position Summary
The Medication Services Supervisor is responsible for overseeing the daily operations of the outpatient medication services department, ensuring efficiency, compliance, and high-quality care to individuals served. This role provides leadership and support to medical and administrative staff, collaborates with internal and external stakeholders, and plays a key role in optimizing access to care.
Key Responsibilities
- Manage day-to-day functions of the outpatient medication services department, ensuring efficiency, compliance, and high-quality patient services.
- Provide leadership to medication services support personnel.
- Work closely with APRNs, LPNs, and the Chief Medical Officer to optimize workflows.
- Collaborate with prescribers and pharmacies to address medication cost concerns, patient assistance programs, and medication side effects.
- Serve as the primary liaison for patient medication concerns, handling phone messages and coordinating with pharmacies and other providers.
- Ensure documentation accuracy and adherence to agency and regulatory guidelines.
- Provide basic risk assessments and connect patients with appropriate clinical staff when needed.
Benefits
- Dental, vision, health, and life insurance.
- Employee Assistance Program (EAP).
- Employer sponsored contribution to Health Savings Account (HSA), with qualifying insurance plan.
- Paid Time Off (PTO).
- 11 paid holidays.
- 403b Retirement Plan, with 9% employer contribution for those who meet eligibility requirements.
- Tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligible, and Health Resources and Services Administration (HRSA) loan repayment eligible for qualifying staff.
Minimum Requirements
- High school diploma or equivalent.
- Two (2) years of experience in a multi-practitioner healthcare, behavioral health, or medication services setting.
- Supervisory experience preferred.
- Ability to pass a Level II Background clearance and drug test as per facility and regulatory requirements.
- Must maintain high standards of ethical and professional conduct, while adhering to agency policies and procedures.
- Strong leadership, organizational, and supervisory skills.
- Excellent verbal and written communication abilities.
