What are the responsibilities and job description for the Technician Services Supervisor position at Charlotte Behavioral Health Care?
Position Summary
The Technician Services Supervisor is responsible for the day-to-day operations and supervision of the Behavioral Health Technician (BHT) and Patient Safety Technicians (PST) staff at the Central Receiving Facility (CRF). This position ensures the delivery of consistent, high-quality care by maintaining appropriate staffing levels, overseeing patient care documentation, supporting training and development, and fostering a safe, therapeutic environment. The Supervisor plays a critical role in operational oversight, risk management, and staff performance while contributing to the broader leadership team of the organization.
Essential Duties and Responsibilities
- Supervision and Staffing
- Training and Development
- Documentation and Oversight
- Risk Management and Quality Improvement
- Leadership and Administrative
- Patient Interaction and Observation
- Additional Responsibilities, as assigned
Benefits
Full-time
- Dental, vision, health, and life insurance.
- Employee Assistance Program (EAP).
- Employer sponsored contribution to Health Savings Account (HSA), with qualifying insurance plan.
- Paid Time Off (PTO).
- 11 paid holidays.
Must meet eligibility requirements
- 403b Retirement Plan, with 9% employer contribution for those who meet eligibility requirements.
- Tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligible, and Health Resources and Services Administration (HRSA) loan repayment eligible for qualifying staff.
- High School diploma or equivalent.
- Minimum of one (1) year experience in behavioral health. Acute care experience preferred.
- Minimum of one (1) year leadership experience, with progressive increase in responsibilities. Preference given to candidates with Senior Lead Technician experience.
- Complete certification as a Handle with Care (HWC) instructor within one (1) year of hire and facilitate trainings as required.
- Must maintain high standards of ethical and professional conduct, while adhering to agency policies and procedures.
- Ability to lead a team with professionalism, accountability, and compassion.
- Ability to pass a level II Background clearance and drug test.
