Department Data Coordinator - Community Services

JOB SUMMARY
Performs professional, technical and analytical work to compile, manipulate, organize and understand data provided by a County Department. This position analyzes a wide variety of organizational data and information using statistical methods. Works in collaboration with Department’s leadership to determine and address organizational reporting needs. Creates programs, methodologies and files for analyzing and presenting data to internal and external customers. Provides a variety of routine and complex analytical, administrative and technical reports examine the effectiveness of department programs, services, systems, and performance. Examines and tests data quality and applications of organization data to ensure accuracy. 

ESSENTIAL JOB FUNCTIONS

• Responsible for data analytics, which includes compiling, manipulating, organizing, and understanding data provided by budget, fiscal, information technology (I.T.)  and department-related information.
• Basic and advanced office administration, project management, research, compilation, and analysis of information for statistical purposes and coordination of programs.
• Research best practices, industry trends and recommends areas for improvement.
• Works with Information Technology (I.T.) Representative (I.T. Business Analyst) to develop data models.
• Ensures appropriate procedures are followed to uphold the quality and integrity of the accessed data.
• Responsible for ensuring the departments data is accurate and correct for the intended purpose and use.
• Responsible for ensuring that the data providers follow all reporting requirements regarding the collection, processing and reporting of Charlotte County’s data.
• Produce interactive visualizations, reports and dashboards (BI Power BI Dashboard).
• Utilize writing skills, desktop publishing and graphic design abilities to create/prepare publications including reports.
• Helps analyze the performance measurement process to ensure improvement of organizational efficiency and effectiveness including the use of performance indicators on a regular basis.
• Performs research and statistical analysis of department performance to benchmark against other agencies.
• Performs predictive analysis in support of department operations.
• Develops and implements best practices for attaining and maintaining accreditation.
• Interacts with all department employees and partner-agencies in a professional manner to understand their challenges.
• Learns data modeling techniques and software.
• Prepares Department long range strategic planning document.
• Develops and presents public presentations.
• Performs other duties as assigned.
• Serves as Department Liaison for assigned software packages for budget/fiscal and Information Technology (I.T.).
• May serve on department committees.
• May train other employees on project-related data procedures and guidelines.
• Provides exceptional customer assistance, problem-solving, and/or complaint resolution by all forms of communication.

Education and Experience:
An equivalent combination of relevant training, education and experience:
 

• Bachelor’s Degree:
  • Preferred:  
    • Business Administration
    • Computer Science
    • Business Analytics
    • Information Systems
    • Applied Mathematics
    • Data Science
    • Data Engineering
    • Information Science Operations Research
    • Statistics
• Four (4) years of experience in data analytics or information technology (IT)

Licenses and/or Certificates:  N/A

• Knowledge of departmental policies, plans, and procedures.
• Knowledge of modern office practices, plans, and procedures.
• Knowledge of Microsoft Word, Excel, PowerPoint, and other job-related computer programs and software applications. 
• Knowledge of public administration, budgeting and administrative management. 
• Basic knowledge of GIS, CAD and RMS (Geographic Information Systems, Computer-Aided Dispatch, Records Management System).
• Excellent report writing skills. 
• Excellent presentation skills.
• Strong leadership and customer service skills, to include team building and motivational skills.
• Skill in effective communication, both orally and in writing.
• Skill in prioritizing and organizing work.
• Skill in the use of office equipment such as a computer, multi-line telephone system, scanner, fax machine, and copier.
• Ability to define problems, collect data quickly and accurately, establish facts and draw valid conclusions.
• Ability to exercise discretion and maintain confidentiality.
• Ability to apply new technologies to data analysis and reporting.
• Ability to make recommendations and to use resourcefulness and tact in solving new problems.
• Ability to follow written and oral instructions.
• Ability to ascertain priorities and meet deadlines and objectives.
• Ability to exercise judgment and discretion in applying and interpreting department rules, regulations, policies, and procedures
• Ability to maintain accurate records and reports.
• Ability to provide internal/external guidance and customer assistance via all forms of communication.
• Ability to author reports, business correspondence, and procedure manuals.
• Ability to establish and maintain effective working relationships with managers, service providers, other employees, and the general public.

PHYSICAL DEMANDS
Sitting, hearing, seeing up close, talking, standing, finger movement, repetitive motions.

WORK ENVIRONMENT
Work is primarily performed in an indoor, climate-controlled environment and is nearly absent from disagreeable elements (e.g., irate customers, extreme noise, heat, odors, heights and/or dust).
 
RISK/SAFETY CONDITIONS
There is little or no risk related to physical and/or mental health and safety associated with this position.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily.   Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. 

Charlotte County is an Affirmative Action/ADA/Veterans’ Preference and Equal Opportunity Employer. Women, minorities, and persons 

with disabilities are encouraged to apply.

Salary : $22 - $29